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Automotive Customer Service Specialist
2 months ago
Location: Edgware NW96TH
Salary: Up to (depending on experience) with additional upselling and customer service bonuses, OTE of up to £40,000
Employment Type: Full-Time and Permanent
Join a thriving automotive business and take your career to new heights with a position that offers a competitive base salary complemented by an enticing bonus structure. A well-established car dealership is seeking a motivated Automotive Customer Service Specialist to enhance their high-performing team.
This role provides an opportunity to work in a nurturing environment that appreciates the contributions of every team member. The successful candidate will benefit from a comprehensive package that includes extensive training programs aimed at fostering professional growth.
Job Purpose:
As an Automotive Customer Service Specialist, you will be tasked with delivering a friendly and efficient reception, ensuring a superior level of customer satisfaction. You will uphold high standards of quality service and contribute to ongoing process enhancements.
Key Responsibilities:
- Greet all customers warmly and address their needs promptly.
- Collect and document complete customer and vehicle information along with an accurate description of the required services.
- Coordinate with the Workshop Foreman/Service Manager regarding the status of vehicles.
- Notify customers of any delays in service completion, adhering to company standards.
- Maintain the Workshop loading system efficiently.
- Inform customers of any incomplete work and schedule future appointments for completion.
- Prepare invoices for both cash and account customers.
- Present invoices to cash customers and process payments prior to vehicle release.
- Address customer inquiries and resolve complaints effectively.
- Work alongside the Service Manager to ensure optimal Workshop loading and labor utilization.
- Ensure that all necessary information for warranty items is accurately recorded.
- Communicate with the Parts Department regarding parts orders for vehicles in service.
- Organize and file Job Cards and related documentation.
- Assist in achieving sales targets as outlined by the Aftersales Service Manager.
Candidate ProfileAbout You:
- Proven experience in customer service and administrative roles.
- Adaptable with a positive outlook.
- Experience in the automotive sector is preferred but not mandatory.
- Excellent communication skills.
- Background in sales or customer service environments.
- Valid driving license.
- Eligibility to work in the UK.
Company BenefitsWhat We Offer:
- Industry-leading compensation package with an uncapped bonus scheme and additional upsell incentives.
- 33 days of annual leave (including public holidays) plus an annual leave purchase and sale scheme.
- Pension plan and life insurance.
- Employee vehicle purchase scheme.
- Discounts on service, body shop, and parts.
- One day each year dedicated to volunteering for a charity of your choice.
- Cycle-to-work purchase scheme.
- Access to a discount website for employee perks.
The ideal candidate will demonstrate a strong track record of meeting sales targets in automotive sales or a related financial services environment. You should be driven, enthusiastic, and take ownership of team success. A self-motivated individual with a robust work ethic, you will excel in maximizing sales and profit opportunities while delivering exceptional customer service. You will be goal-oriented, possessing excellent interpersonal skills and recognized as a collaborative team player.
