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Position Overview
Stanmore Quality Surfacing Ltd (SQS Ltd) is a reputable family-run enterprise recognized for its expertise in reinstatement, surfacing, and engineering services across London and the surrounding regions. With nearly thirty years of industry experience, SQS is committed to providing exceptional service and solutions.
We are on the lookout for a Customer Care Advisor to become a vital member of our Customer Care Team dedicated to our Gas Contract.
Key Responsibilities:
- Serve as the main point of contact for customer inquiries and issues.
- Address customer concerns swiftly and effectively, adhering to SQS protocols.
- Maintain accurate and up-to-date Customer Care records.
- Communicate and acknowledge customer feedback, both internally and externally.
- Foster and sustain relationships with clients through various communication channels.
- Provide clients with regular updates on customer performance and scheduled appointments.
- Oversee delivery compliance and manage calling cards as needed.
- Conduct analysis of customer interactions and compile weekly reports.
- Engage in meetings to share insights and improve customer service quality.
- Achieve personal goals and ensure database updates are completed.
- Review and enhance Customer Service Training materials and presentations.
- Participate in Client Customer Service Training sessions to ensure alignment with internal practices.
