Customer Service Representative

1 month ago


Edgware, Greater London, United Kingdom Stanmore Quality Surfacing Ltd Full time

About the Role:

Stanmore Quality Surfacing Ltd is a leading provider of reinstatement, surfacing, and engineering solutions in London and the surrounding areas. We are seeking a Customer Care Advisor to join our Customer Care Team to support our Gas Contract.

Key Responsibilities:

  • Provide efficient and effective support to the Customer Care Team.
  • Manage relationships with new and existing customers across the business.
  • Respond to and resolve customer issues in a professional and timely manner.
  • Keep the Customer Care tab up to date in Ontrack.
  • Acknowledge and share customer commendations internally and externally.
  • Maintain relationships with clients via telephone, email, systems, and meetings.
  • Send daily and monthly customer performance reports to clients.
  • Measure and manage calling card delivery compliance as required.
  • Create, review, and share contract-specific customer contact analysis and lessons learned reports on a weekly basis.
  • Attend or call in to internal meetings to share lessons learned reports and drive customer performance on a weekly basis.
  • Initiate and carry out own goals as required, ensuring the own goal database is updated.
  • Review and edit customer service training and presentations as needed.
  • Attend client customer service training to align with our own training and share across the company.


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