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Customer Service Representative
2 months ago
Job Summary:
GLL is seeking a highly motivated and customer-focused individual to join our team as a Customer Service Advisor at Burnt Oak Leisure Centre in Barnet. As a key member of our team, you will be responsible for delivering exceptional customer service, ensuring a warm and welcoming experience for every individual who visits our centre.
Key Responsibilities:
- Provide a first-class customer service experience, responding to enquiries and converting them into memberships.
- Be the first point of call for customers, answering incoming calls and dealing with transactions, including setting up direct debits and cash handling.
- Deliver exceptional customer service, answering customer queries and providing support to team members.
- Be a key support to your team on a daily basis, preparing studios, gyms, or sports halls for various activities, and maintaining the overall cleanliness and upkeep of the centre.
Requirements:
- A can-do attitude and a real focus on customer service.
- Passion and personality, with excellent communication and interpersonal skills.
- Knowledge of health and safety, with the ability to work in a fast-paced environment.
- Good IT, literacy, numerical, and communication skills, with some experience of administration and cash handling.
What We Offer:
- A values-driven organisation, committed to delivering exceptional customer service.
- Learning and development opportunities to support career growth and development.
- Good pension schemes and industry-leading rates of pay.
- A flexible working position, with opportunities for career advancement and professional development.
