Customer Support Operations Supervisor

3 weeks ago


Edgware, Greater London, United Kingdom Osborne Appointments Full time

Osborne Appointments is excited to announce an opportunity for a Customer Support Operations Supervisor to join a distinguished organization with a diverse client portfolio spanning various sectors including Fast-Moving Consumer Goods (FMCG) and Financial Services.

This position involves overseeing a dedicated team of customer service representatives, ensuring the delivery of exceptional service across multiple projects. The successful candidate will:

  • Lead and Inspire: Guide a team of customer service professionals, fostering an environment of excellence and collaboration.
  • Mentorship: Provide coaching and development opportunities to enhance team members' skills and career trajectories.
  • Performance Monitoring: Regularly assess team performance against key performance indicators (KPIs) and provide constructive feedback.
  • Recruitment Support: Assist in the hiring process to expand the team in alignment with business growth.
  • Training Delivery: Conduct internal training sessions to ensure the team is well-equipped to meet client needs.

The ideal candidate will possess:

  • Experience: A solid background in call center operations is essential.
  • Adaptability: The ability to thrive in a dynamic, fast-paced environment.
  • Communication Skills: Excellent verbal and written communication abilities to engage effectively with clients and team members.
  • Flexibility: Willingness to accommodate varying shift patterns as required by the business.

This role is an excellent opportunity for individuals looking to advance their careers in customer service leadership.



  • Edgware, Greater London, United Kingdom Stanmore Quality Surfacing Ltd Full time

    Position OverviewStanmore Quality Surfacing Ltd (SQS Ltd) is a reputable family-run enterprise recognized for its expertise in reinstatement, surfacing, and engineering services across London and the surrounding regions. With nearly thirty years of industry experience, SQS is committed to providing exceptional service and solutions.We are on the lookout for...


  • Edgware, Greater London, United Kingdom Trust Ford Full time

    At TrustFord, we strive to set the standard in all our operations. As a growing entity, we are expanding our offerings, from increasing sales of electric vehicles to enhancing our mobile servicing and fleet vehicle options. Our commitment to diversity and inclusion is crucial to our success, yet we maintain our focus on delivering exceptional service in...


  • Edgware, Greater London, United Kingdom Entain Full time

    About the RoleWe are seeking a highly skilled and experienced Retail Marketplace Manager to join our team at Entain. As a key member of our leadership team, you will be responsible for the strategic direction and operational management of our retail marketplace.Key ResponsibilitiesMarketplace Leadership: Provide strategic direction and leadership to our...


  • Edgware, Greater London, United Kingdom Smart Teachers Full time

    About the RoleAs a Cover Supervisor, you will be responsible for leading lessons of approximately 25 pupils in the absence of the class teacher. You will cover classes across the full range of secondary school subjects, but don't worry, you are not expected to be a subject specialist in each area.Key ResponsibilitiesLead lessons in the absence of the class...


  • Edgware, Greater London, United Kingdom Smart Teachers Full time

    About the RoleAs a Cover Supervisor, you will be responsible for leading lessons of approximately 25 pupils in the absence of the class teacher. You will cover classes across the full range of secondary school subjects, but don't worry, you are not expected to be a subject specialist in each area.Key ResponsibilitiesLead lessons in the absence of the class...


  • Edgware, Greater London, United Kingdom First Military Recruitment Full time

    Position: Customer Service ConsultantOverview:We are seeking a dedicated Customer Service Consultant to join our esteemed automotive organization. The ideal candidate will undergo a comprehensive training program to familiarize themselves with our operations and values.Role Objective:To uphold exceptional standards in customer service and enhance client...


  • Edgware, Greater London, United Kingdom Trust Ford Full time

    Join us in our mission to set the standard in all our operations. At TrustFord, we are continuously expanding. From increasing sales of electric vehicles to enhancing our mobile servicing and growing our commercial and fleet offerings, we are committed to providing more options to our customers every day. Embracing diversity and inclusivity is crucial to...


  • Edgware, Greater London, United Kingdom TK Maxx Full time

    About the RoleThis is a retail opportunity with a difference - it's a chance to have a real impact. As a Retail Team Leader at TK Maxx, you'll be supporting our managers by helping to lead a team of associates in a constantly changing store environment. Our business model is unlike any other - our teams never know what will be delivered next, making every...


  • Edgware, Greater London, United Kingdom GLL Full time

    Job Summary:GLL is seeking a highly motivated and customer-focused individual to join our team as a Customer Service Advisor at Burnt Oak Leisure Centre in Barnet. As a key member of our team, you will be responsible for delivering exceptional customer service, ensuring a warm and welcoming experience for every individual who visits our centre.Key...


  • Edgware, Greater London, United Kingdom GLL Full time

    Job Summary:GLL is seeking a highly motivated and customer-focused individual to join our team as a Customer Service Advisor at Burnt Oak Leisure Centre in Barnet. As a key member of our team, you will be responsible for delivering exceptional customer service, ensuring a warm and welcoming experience for every individual who visits our centre.Key...


  • Edgware, Greater London, United Kingdom Osborne Appointments Full time £12

    Join Our Team as a Customer Service Representative Are you seeking a rewarding part-time role in the realm of Customer Support? Our reputable client is in search of motivated Customer Service Representatives to become a part of their dynamic team on a temporary to permanent basis. This position is office-based, and candidates must be comfortable working in a...


  • Edgware, Greater London, United Kingdom Stanmore Quality Surfacing Ltd Full time

    About UsStanmore Quality Surfacing Ltd (SQS Ltd) is a family-owned business that has grown into a leading provider of reinstatement, surfacing, and engineering solutions in the industry.Job OverviewWe are seeking a highly skilled Customer Care Advisor to join our Customer Care Team to support our Gas Contract.Key ResponsibilitiesAct as the primary point of...


  • Edgware, Greater London, United Kingdom Stanmore Quality Surfacing Ltd Full time

    About Stanmore Quality Surfacing LtdStanmore Quality Surfacing Ltd is a family-owned business that has grown into a leading provider of reinstatement, surfacing, and engineering solutions in the UK.Job OverviewWe are seeking a highly skilled Customer Care Advisor to join our Customer Care Team to support our Gas Contract.Key ResponsibilitiesAct as the...


  • Edgware, Greater London, United Kingdom Stanmore Quality Surfacing Ltd Full time

    About Stanmore Quality Surfacing LtdStanmore Quality Surfacing Ltd is a family-owned business that has grown into a leading provider of reinstatement, surfacing, and engineering solutions in the UK.Job OverviewWe are seeking a highly skilled Customer Care Advisor to join our Customer Care Team to support our Gas Contract.Key ResponsibilitiesAct as the...


  • Edgware, Greater London, United Kingdom Stanmore Quality Surfacing Ltd Full time

    About UsStanmore Quality Surfacing Ltd (SQS Ltd) is a family-owned business that has grown into a leading provider of reinstatement, surfacing, and engineering solutions in the industry.Job OverviewWe are seeking a highly skilled Customer Care Advisor to join our Customer Care Team to support our Gas Contract.Key ResponsibilitiesAct as the primary point of...


  • Edgware, Greater London, United Kingdom Drive Recruiting Full time

    Job DescriptionJob Title: Assistant Aftersales ManagerCompany: Drive RecruitingJob Type: Full-time, PermanentLocation: EdgwareJob Summary:We are seeking an experienced and motivated Aftersales Manager to join our team. As the Aftersales Manager, you will be responsible for managing the aftersales operations of our company, ensuring customer satisfaction and...


  • Edgware, Greater London, United Kingdom Poundstretcher Full time

    Lead with Passion and Make a Real ImpactAt Poundstretcher, we're a dynamic, fast-paced community that values every team member. As a Retail Operations Manager, you'll be part of a competitive team that offers a salary based on your experience and a fantastic benefits package, including a contributory pension, staff discounts, and life assurance.Why...


  • Edgware, Greater London, United Kingdom Poundstretcher Full time

    Lead with Passion and Make a Real ImpactAt Poundstretcher, we're a dynamic, fast-paced community that values every team member. As a Retail Operations Manager, you'll be part of a competitive team that offers a salary based on your experience and a fantastic benefits package, including a contributory pension, staff discounts, and life assurance.Why...


  • Edgware, Greater London, United Kingdom Jems Recruitment Ltd Full time

    We are seeking a detail-oriented and organized individual to support our team with mortgage administration tasks. As a Mortgage Administrator, you will play a crucial role in ensuring the smooth processing of mortgage applications and maintaining excellent customer service.The role involves:Processing mortgage applications from initial inquiry to completion,...


  • Edgware, Greater London, United Kingdom Stanmore Quality Surfacing Ltd Full time

    About UsStanmore Quality Surfacing Ltd (SQS Ltd) is a family-owned business that has evolved into a leading provider of reinstatement, surfacing, and engineering solutions in the UK.Job OverviewWe are seeking a highly skilled Customer Care Advisor to join our Customer Care Team to support our Gas Contract.Key ResponsibilitiesAct as the primary point of...