Client Support Specialist

2 months ago

Edgware, Greater London, United Kingdom Stanmore Quality Surfacing Ltd Full time

About Us

Stanmore Quality Surfacing Ltd (SQS Ltd) is a family-owned business that has evolved into a leading provider of reinstatement, surfacing, and engineering solutions in the UK.

Job Overview

We are seeking a highly skilled Customer Care Advisor to join our Customer Care Team to support our Gas Contract.

Key Responsibilities

  • Act as the primary point of contact for customer inquiries, issues, and commendations.
  • Respond to and resolve customer issues efficiently, adhering to our 2-hour/24-hour response policy.
  • Ensure the Customer Care tab is up-to-date in our internal system.
  • Acknowledge and share customer commendations internally and externally.
  • Maintain strong relationships with clients through regular communication and meetings.
  • Provide daily and monthly customer performance reports to clients, including appointment schedules.
  • Monitor and manage calling card delivery compliance as required.
  • Develop and share contract-specific customer contact analysis and lessons learned reports on a weekly basis.
  • Attend or participate in internal meetings to share lessons learned reports and drive customer performance.
  • Initiate and complete personal goals as needed, ensuring the goal database is updated.
  • Review and edit customer service training and presentations as necessary.
  • Attend client customer service training sessions to align with our own training and share best practices across the company.

  • Oncology Clinical Nurse Specialist

    1 week ago

    Edgware, Greater London, United Kingdom Meridian Business Support Limited Full time

    Job DescriptionMeridian Business Support Limited is seeking a skilled Oncology Clinical Nurse Specialist to join their team due to company growth.Salary: up to £45,150 + up to 20% (£9,000) London WeightingRemote role with a fully expensed SUV company car and fuel card28 days annual leave + bank holidaysQuarterly bonus schemeLaptop, printer, and tablet...

  • Oncology Clinical Nurse Specialist

    2 weeks ago

    Edgware, Greater London, United Kingdom Meridian Business Support Limited Full time

    Job OpportunityMeridian Business Support Limited is seeking a highly skilled Oncology Clinical Nurse Specialist to join their team.Competitive salary up to £45,150 + up to 20% (£9K) London WeightingRemote work arrangement with a fully expensed SUV company car and fuel card28 days annual leave + bank holidaysQuarterly bonus schemeComprehensive benefits...

  • Oncology Clinical Nurse Specialist

    3 weeks ago

    Edgware, Greater London, United Kingdom Meridian Business Support Full time

    Exciting Opportunity for an Oncology Clinical Nurse SpecialistMeridian Business Support is partnering with a leading clinical homecare company to recruit an experienced Oncology Clinical Nurse Specialist due to company growth. We are looking for a skilled professional to join our oncology division, working with patients in their homes, providing high-quality...

  • Oncology Clinical Nurse Specialist

    3 weeks ago

    Edgware, Greater London, United Kingdom Meridian Business Support Full time

    Exciting Opportunity for an Oncology Clinical Nurse SpecialistMeridian Business Support is partnering with a leading clinical homecare company to recruit an experienced Oncology Clinical Nurse Specialist due to company growth. We are looking for a skilled professional to join our oncology division, working with patients in their homes, providing high-quality...

  • Oncology Clinical Nurse Specialist

    1 month ago

    Edgware, Greater London, United Kingdom Meridian Business Support Full time

    Exciting Opportunity for an Oncology Clinical Nurse SpecialistMeridian Business Support is partnering with a leading clinical homecare company to recruit an experienced Oncology Clinical Nurse Specialist due to company growth. We are looking for a skilled professional to join our oncology division, working with patients in their homes, providing high-quality...

  • Oncology Clinical Nurse Specialist

    1 month ago

    Edgware, Greater London, United Kingdom Meridian Business Support Full time

    Exciting Opportunity for an Oncology Clinical Nurse SpecialistMeridian Business Support is partnering with a leading clinical homecare company to recruit an experienced Oncology Clinical Nurse Specialist due to company growth. We are looking for a skilled professional to join our oncology division, working with patients in their homes, providing high-quality...

  • Oncology Clinical Nurse Specialist

    1 month ago

    Edgware, Greater London, United Kingdom Meridian Business Support Full time

    Meridian Business Support is partnering with a leading clinical homecare company to fill an Oncology Clinical Nurse Specialist position due to company growth. This role is open to all Oncology Clinical Nurse Specialists in London and surrounding areas. The successful candidate will be responsible for managing a caseload of patients in their homes, providing...

  • Oncology Clinical Nurse Specialist

    1 month ago

    Edgware, Greater London, United Kingdom Meridian Business Support Full time

    Meridian Business Support is partnering with a leading clinical homecare company to fill an Oncology Clinical Nurse Specialist position due to company growth. This role is open to all Oncology Clinical Nurse Specialists in London and surrounding areas. The successful candidate will be responsible for managing a caseload of patients in their homes, providing...

  • Oncology Clinical Nurse Specialist

    3 weeks ago

    Edgware, Greater London, United Kingdom Meridian Business Support Full time

    Exciting Opportunity for an Oncology Clinical Nurse SpecialistMeridian Business Support is partnering with a leading clinical homecare company to recruit an experienced Oncology Clinical Nurse Specialist due to company growth. We are looking for a skilled professional to join our oncology division, working with patients in their homes, providing high-quality...

  • Oncology Clinical Nurse Specialist

    3 weeks ago

    Edgware, Greater London, United Kingdom Meridian Business Support Full time

    Exciting Opportunity for an Oncology Clinical Nurse SpecialistMeridian Business Support is partnering with a leading clinical homecare company to recruit an experienced Oncology Clinical Nurse Specialist due to company growth. We are looking for a skilled professional to join our oncology division, working with patients in their homes, providing high-quality...

  • Oncology Clinical Nurse Specialist

    2 weeks ago

    Edgware, Greater London, United Kingdom Meridian Business Support Full time

    Meridian Business Support is Partnering with a Leading Clinical Homecare CompanyWe are working with a leading clinical homecare company to recruit an Oncology Clinical Nurse Specialist due to company growth. All Oncology Clinical Nurse Specialists in London & surrounding areas will be considered.Salary: up to £45,150 + up to 20% (£9K) London...

  • Administrative Support Specialist

    7 days ago

    Edgware, Greater London, United Kingdom Nouvo Recruitment Full time

    Job Title: Administrative Support SpecialistJob Summary: We are seeking an experienced Administrative Support Specialist to join our team at Nouvo Recruitment.Key Responsibilities:* Provide administrative support to the Operations and Disputes & Chargebacks teams* Input staff information into the personnel database* Maintain and update the personnel...

  • Oncology Clinical Nurse Specialist

    4 weeks ago

    Edgware, Greater London, United Kingdom Meridian Business Support Full time

    Exciting Opportunity for an Oncology Clinical Nurse SpecialistMeridian Business Support is partnering with a leading clinical homecare company to recruit an experienced Oncology Clinical Nurse Specialist due to company growth. We are looking for a skilled professional to join our oncology division, working with patients in their homes, providing high-quality...

  • Oncology Clinical Nurse Specialist

    4 weeks ago

    Edgware, Greater London, United Kingdom Meridian Business Support Full time

    Exciting Opportunity for an Oncology Clinical Nurse SpecialistMeridian Business Support is partnering with a leading clinical homecare company to recruit an experienced Oncology Clinical Nurse Specialist due to company growth. We are looking for a skilled professional to join our oncology division, working with patients in their homes, providing high-quality...

  • Oncology Clinical Nurse Specialist

    3 weeks ago

    Edgware, Greater London, United Kingdom Meridian Business Support Full time

    Exciting Opportunity for an Oncology Clinical Nurse SpecialistMeridian Business Support is partnering with a leading clinical homecare company to recruit an experienced Oncology Clinical Nurse Specialist due to company growth. We are looking for a skilled professional to join our oncology division, working with patients in their homes, providing high-quality...

  • Oncology Clinical Nurse Specialist

    3 weeks ago

    Edgware, Greater London, United Kingdom Meridian Business Support Full time

    Exciting Opportunity for an Oncology Clinical Nurse SpecialistMeridian Business Support is partnering with a leading clinical homecare company to recruit an experienced Oncology Clinical Nurse Specialist due to company growth. We are looking for a skilled professional to join our oncology division, working with patients in their homes, providing high-quality...

  • Oncology Clinical Nurse Specialist

    4 weeks ago

    Edgware, Greater London, United Kingdom Meridian Business Support Limited Full time

    Meridian Business Support Limited is partnering with a leading Clinical homecare company to recruit an Oncology Clinical Nurse Specialist due to company growth. All qualified Oncology Clinical Nurse Specialists in London and surrounding areas will be considered. Key Benefits: * Salary: up to £45,150 + up to 20% (£9,000) London Weighting * Remote role...

  • Oncology Clinical Nurse Specialist

    4 weeks ago

    Edgware, Greater London, United Kingdom Meridian Business Support Limited Full time

    Meridian Business Support Limited is partnering with a leading Clinical homecare company to recruit an Oncology Clinical Nurse Specialist due to company growth. All qualified Oncology Clinical Nurse Specialists in London and surrounding areas will be considered. Key Benefits: * Salary: up to £45,150 + up to 20% (£9,000) London Weighting * Remote role...

  • Clinical Oncology Specialist

    7 days ago

    Edgware, Greater London, United Kingdom Meridian Business Support Limited Full time

    Meridian Business Support Limited is working with a leading Clinical homecare company to recruit an Oncology Clinical Nurse Specialist due to company growth.This is an exciting opportunity for an experienced Oncology Clinical Nurse Specialist to join a dynamic team in London and surrounding areas.Salary: up to £45,150 + up to 20% (£9K) London...

  • Oncology Clinical Nurse Specialist

    1 month ago

    Edgware, Greater London, United Kingdom Meridian Business Support Limited Full time

    Meridian Business Support Limited is partnering with a leading Clinical homecare company to recruit an Oncology Clinical Nurse Specialist due to company growth. This role is open to all Oncology Clinical Nurse Specialists in London and surrounding areas. Key benefits include: * Salary: up to £45,150 + up to 20% (£9K) London Weighting * Remote role with...