Complaints Manager
4 weeks ago
NHS National Services Scotland is committed to delivering high-quality care for patients, and as such, we are seeking a Patient Experience Manager to join our team.
This role will play a pivotal part in supporting colleagues across the organisation to capture and understand patient experiences, as well as supporting SAS-wide patient experience improvement programmes.
The successful candidate will lead on the analysis and interpretation of patient experience data from various sources, identifying trends, strengths, and opportunities for improvement. They will also provide leadership on expected standards of complaints handling and be responsible for the organisation's complaints process.
As a key member of the team, the Patient Experience Manager will work closely with the Head of Corporate Affairs and Engagement to plan and prioritise workloads, ensuring the effective management of the team. The team is based at NHQ in Edinburgh, but the role will involve working in a hybrid capacity, with the majority of work undertaken remotely.
If you are a motivated and experienced professional looking to make a positive impact on patient care, we encourage you to apply for this exciting opportunity.
NHS Scotland is committed to promoting equality and diversity among our workforce and eliminating unlawful discrimination.
-
Patient Experience Manager
3 weeks ago
Kilmarnock, East Ayrshire, United Kingdom NHS Scotland Full timePatient Experience ManagerWe are seeking a highly skilled Patient Experience Manager to join our team at the Scottish Ambulance Service. As an organisation committed to delivering high-quality care, we need someone who can help us understand the experiences of patients, carers, and their families.The successful candidate will have strong communication skills...
-
Patient Experience Lead
3 weeks ago
Kilmarnock, East Ayrshire, United Kingdom NHS National Services Scotland Full timePatient Experience LeadWe are seeking a highly skilled Patient Experience Lead to join our team at NHS National Services Scotland. As a key member of our organisation, you will play a pivotal role in supporting the delivery of high-quality care for patients, carers, and their families.Reporting to the Head of Corporate Affairs and Engagement, you will be...
-
Patient Experience Director
4 weeks ago
Kilmarnock, East Ayrshire, United Kingdom NHS Scotland Full timePatient Experience ManagerWe are seeking a highly skilled Patient Experience Manager to join our team at the Scottish Ambulance Service. As a key member of our Patient Experience Team, you will play a pivotal role in ensuring that we deliver high-quality care to our patients, carers, and families.The successful candidate will have strong communication...
-
Patient Experience Director
4 weeks ago
Kilmarnock, East Ayrshire, United Kingdom NHS Scotland Full timePatient Experience ManagerWe are seeking a highly skilled Patient Experience Manager to join our team at the Scottish Ambulance Service. As a key member of our Patient Experience Team, you will play a pivotal role in ensuring that we deliver high-quality care to our patients, carers, and families.The successful candidate will have strong communication...
-
Patient Experience Director
4 weeks ago
Kilmarnock, East Ayrshire, United Kingdom NHS Scotland Full timePatient Experience DirectorNHS Scotland is seeking a Patient Experience Director to lead the Patient Experience Team in delivering high-quality care for patients. The successful candidate will have strong communication skills to work with patients, families, and internal/external stakeholders, including the SAS Clinical Team, Health Boards, and the Scottish...
-
Health, Safety and Environmental Specialist
4 weeks ago
Kilmarnock, East Ayrshire, United Kingdom Boyd Recruitment Full timeThe RoleThe HSEQ Officer will be responsible for ensuring the Company's health, safety and environmental policies, procedures and systems are followed by regular inspections and auditing. This includes the provision and organisation of health and safety related training and ensuring that the Company takes all reasonable measures to provide a safe working...
-
Health, Safety, and Environmental Specialist
4 weeks ago
Kilmarnock, East Ayrshire, United Kingdom Boyd Recruitment Full timeHSEQ Officer Job DescriptionAbout the RoleBoyd Recruitment is seeking a highly skilled HSEQ Officer to join one of our leading clients in the energy, renewable, and telecommunication sectors. As an HSEQ Officer, you will play a crucial role in ensuring the company's health, safety, and environmental policies are implemented and maintained across various...
-
Health, Safety, and Environmental Specialist
4 weeks ago
Kilmarnock, East Ayrshire, United Kingdom Boyd Recruitment Full timeHSEQ Officer Job DescriptionAbout the RoleBoyd Recruitment is seeking a highly skilled HSEQ Officer to join one of our leading clients in the energy, renewable, and telecommunication sectors. As an HSEQ Officer, you will play a crucial role in ensuring the company's health, safety, and environmental policies are implemented and maintained across various...
-
Patient Experience Manager
4 weeks ago
Kilmarnock, United Kingdom NHS Scotland Full timePatient Experience ManagerAs an organisation with a clear focus on delivering high quality care for patients, it is important that we continually seek to understand the experiences of patients, carers and their families.To ensure we continue to deliver on this, we are looking to recruit a Patient Experience Manager within the Patient Experience Team at the...
-
Business Improvement Administrator
5 months ago
Kilmarnock, United Kingdom Scottish Prison Service Full timeThe post holder will be responsible for performing a variety of administration tasks within Business Management Unit with a particular focus on Information Management, including Data protection, Subject access requests (SAR) and Freedom of Information (FOI). The post holder will process collate, audit and report on a range of data and will liaise with and...
-
Administrator
5 months ago
Kilmarnock, United Kingdom Serco Plc Full time**Administrator** **HMP Kilmarnock** **Full-time, 38 hours, Permanent** **£23,146 - 23,725 Per annum**, **Plus Serco benefits** HMP Kilmarnock is situated approximately three miles south-east of Hurlford in East Ayrshire and housing a range of male prisoner types. We have an opening for an Administrator to join our team in the Standards Audit...
-
Shop Supervisor
5 months ago
Kilmarnock, United Kingdom Synthire Limited Full time**Shop Supervisor** **About Us**: Synthire is a dedicated recruitment consultancy firm specialising in connecting talented individuals with the right opportunities. We are currently partnering with a prestigious retail store, Jaz Retail Ltd, renowned for its high-quality retail products and offerings and commitment to exceptional customer service. We are...
-
Shop Supervisor
5 months ago
Kilmarnock, United Kingdom Synthire Limited Full time**Shop Supervisor** **About Us**: Synthire is a dedicated recruitment consultancy firm specialising in connecting talented individuals with the right opportunities. We are currently partnering with a prestigious Gifts and hardware retail store, renowned for its high-quality retail products and offerings and commitment to exceptional customer service. We...
-
Personal Assistant to The Governor in Charge
5 months ago
Kilmarnock, United Kingdom Scottish Prison Service Full timeTo provide professional and confidential administrative support to the Governor, Deputy Governor, Senior Management Team within HMP Kilmarnock.- Responsibilities Point of contact for Governor and Deputy Governor when dealing with written and verbal enquiries, including confidential Prisoner Complaints (PCF2) and Treat as Official Correspondence (TOC), and...
-
Head of Customer Service
5 months ago
Kilmarnock, United Kingdom HRC Recruitment Full time_**Head of Customer Service Operations**_ - **Kilmarnock**_ - **Salary up to £75,000 DOE **_ - Are you an experienced Senior Operations Manager from a Customer Service environment looking to make the next step in your career? - Are you passionate about leading and developing people? - Are you focused on improving processes and driving change across your...
-
General Supervisor
5 months ago
Kilmarnock, United Kingdom The Garage Full timeDuties As the General Supervisor, you will be responsible for overseeing all aspects of our daily operations whilst on shift. Your main duties will include: - Supervising all staff members, across multiple departments - Ensuring excellent customer service and satisfaction - Working and managing the reception desk ensuring all departments run smoothly -...
-
Supervisor
5 months ago
Kilmarnock, United Kingdom Nelson Street Kitchen Full timeResponsibilities: - Supervise and coordinate the activities of a restaurant in a café setting - Ensure efficient and smooth service operations - Oversee coffee, till system, and money handling - Monitor inventory levels and order supplies as needed - Train and mentor waiting staff to enhance their skills and performance - Enforce health and safety...
-
Rental Customer Advisor
5 months ago
Kilmarnock, United Kingdom Arnold Clark Full time**Salary**: £11.75 per hour plus benefits **Type of work**: Temp **Location**: Kilmarnock About the role We’re looking for temporary summer cover for organised and enthusiastic Rental Customer Advisors to join our Kilmarnock Car & Van Rental branch. Hours 45 hours per week including alternative weekends. About the role As part of a busy Arnold Clark...
-
Rental Customer Advisor
5 months ago
Kilmarnock, United Kingdom Arnold Clark Full time**Salary**: Competitive plus benefits **Type of work**: Permanent **Location**: Kilmarnock About the role We’re looking for an organised and enthusiastic Rental Customer Advisor to join our Car & Van Rental branch in Kilmarnock. Hours Tuesday to Friday 8am - 5.30pm and Saturday 7.30am - 5pm About the role As part of a busy Arnold Clark Car & Van...
-
HSEQ Officer
1 month ago
Kilmarnock, United Kingdom CV-Library Full timeHSEQ Officer - Kilmarnock The Company Boyd Recruitment are currently working alongside a one of the leading companies operating in energy, renewable and telecommunication, who are looking to recruit a Planning Engineer. Our client’s core business largely focuses on the Transmission and Distribution Energy Sector and as HSE Officer you will work...
-
HSEQ Officer
2 weeks ago
Kilmarnock, United Kingdom CV-Library Full timeHSEQ Officer - Kilmarnock The Company Boyd Recruitment are currently working alongside a one of the leading companies operating in energy, renewable and telecommunication, who are looking to recruit a HSEQ Officer. Our client’s core business largely focuses on the Transmission and Distribution Energy Sector and as HSE Officer you will work closely...
-
Rental Customer Advisor
5 months ago
Kilmarnock, United Kingdom Arnold Clark Full time**Salary**: Competitive plus benefits **Type of work**: Permanent **Location**: Kilmarnock About the role We’re looking for an organised and enthusiastic Rental Customer Advisor for our Car & Van Rental branch in Kilmarnock. Hours Full time, 42.5 hours per week - 5 days from 7 Including weekends on a rota. About the role As part of a busy Arnold...
-
HSEQ Officer
2 weeks ago
Kilmarnock, United Kingdom Boyd Recruitment Full timeHSEQ Officer - KilmarnockThe Company Boyd Recruitment are currently working alongside a one of the leading companies operating in energy, renewable and telecommunication, who are looking to recruit a Planning Engineer.Our client’s core business largely focuses on the Transmission and Distribution Energy Sector and as HSE Officer you will work closely with...
-
Care Home Catering Assistant
5 months ago
Kilmarnock, United Kingdom Graceland Nursing Home Limited Full time**About us** Graceland Nursing Home Limited is a 70 bedded Care Home situated in the Altonhill area of Kilmarnock. We are a family run business, who believes in providing high quality, person-centred care for each of our residents. We have a vacancy for a full time Domestic Assistant at Graceland Care Home. The position requires the applicant to work from...
-
General Domestic Assistant
5 months ago
Kilmarnock, United Kingdom Graceland Nursing Home Limited Full time**About us** Graceland Nursing Home Limited is a 70 bedded Care Home situated in the Altonhill area of Kilmarnock. We are a family run business, who believes in providing high quality, person-centred care for each of our residents. We have a vacancy for a full time Domestic Assistant at Graceland Care Home. The position requires the applicant to work from...
-
Technical Support
5 months ago
Kilmarnock, United Kingdom Potential Recruitment Ltd Full timeHave you got great customer service and sales support experience in the technical or construction sector? Is it time to join a new team and be valued and appreciated? Then this is the role you have been waiting for! We are looking for a Customer Service Advisor who shows initiative with a natural care for our customers and to administer all aspects of...
-
Sales Support Engineer
2 months ago
Kilmarnock, United Kingdom CV-Library Full timeABOUT US: Glenfield Invicta Limited is part of the AVK Group, market leaders in the design, manufacture and supply of valves, penstocks, fittings and flow control equipment to the Water, Wastewater, Oil and Gas and hydropower industries. Glenfield Invicta’s end to end Project Solutions provide market leading valve, penstock, and engineering site...
-
Internal Sales Advisor
5 months ago
Kilmarnock, United Kingdom Glenfield Invicta Full time**VACANCY: Internal Sales Advisor** **LOCATION: Kilmarnock, KA1** **ABOUT US**: Glenfield Invicta Limited is part of the AVK Group; who are market leaders in the design, manufacture and supply of valves, pipe fittings, hydrants and flow control equipment to the Water, Waste Water, Oil and Gas industries throughout the world. Glenfield Invicta’s end to...