Current jobs related to Head of Customer Service - Kilmarnock - HRC Recruitment

  • Customer Service

    7 months ago

    Kilmarnock, United Kingdom Royal Bank of Scotland Full time

    Our people work differently depending on their jobs and needs. From hybrid working to flexible hours, we have plenty of options that help our people to thrive. This role is based in the United Kingdom and as such all normal working days must be carried out in the United Kingdom. Join us as a Customer Service - Personal Banker in Kilmarnock - You’ll be...

  • Customer Service

    2 weeks ago

    Kilmarnock, United Kingdom Royal Bank of Scotland Full time

    Our people work differently depending on their jobs and needs. From home working to job sharing, visit the remote and flexible working page on our website to find out more. This role is based in the United Kingdom and as such all normal working days must be carried out in the United Kingdom. Join us as a Customer Service - Senior Personal Banker in...

  • Customer Service Supervisor

    1 week ago

    Kilmarnock, United Kingdom Office Shoes Full time

    A rare and exciting opportunity has arisen in our Kilmarnock HQ for an experienced Customer Services Supervisor. The purpose of the role is to support the Customer Services Management Team and ensure all KPIs and objectives are delivered and be the first point of contact for all Customer Service Assistants. **Role Specific** - Managing a team of Customer...

  • Customer Service

    2 weeks ago

    Kilmarnock, United Kingdom HRC Recruitment Full time

    _**Customer Service Advisor**_ - **Kilmarnock**_ - **Salary - £19,000 increasing to £19,500 after probation plus bonus**_ - **Hybrid working after 6 months - 3 days at home 2 in the office**_ - **Monday to Friday and every 3rd Saturday morning, no Sunday shifts!**_ - Are you confident speaking with customers on the phone? - Do you pride yourself on your...

  • Customer Service Advisor

    2 weeks ago

    Kilmarnock, United Kingdom Red Recruitment Full time

    Are you looking for an exciting new job opportunity? We're looking for positive individuals who care passionately about the customer journey to take on a new role as a Customer Service Advisor in Kilmarnock. You will be working for a leading global company on a new campaign with a major, worldwide brand. This exciting opportunity offers an almost immediate...

  • Customer Service Advisor

    2 weeks ago

    Kilmarnock, United Kingdom Red Recruitment Full time

    Are you looking for an exciting new job opportunity? We're looking for positive individuals who care passionately about the customer journey to take on a new role as a Customer Service Advisor in Kilmarnock. You will be working for a leading global company on a new campaign with a major, worldwide brand. This exciting opportunity offers an almost immediate...

  • Customer Service Administrator

    2 weeks ago

    Kilmarnock, United Kingdom Kelly Services Full time

    **Customer Service / Administrator**/ **Kilmarnock** / **£17,364.50** The Role Working as a **Customer Services Administrator**in the financial services industry on behalf of a well known bank. This role is based in Kilmarnock and sets an expectation of delivering World Class **Customer Service** - A typical day will see you working up to 8hrs per day in...

  • Customer Service Advisor

    4 weeks ago

    Kilmarnock, East Ayrshire, United Kingdom Teleperformance Full time

    Job OverviewAs a Customer Service Specialist at Teleperformance, you will play a vital role in delivering exceptional customer service to our clients. This is an exciting opportunity to join a fast-paced contact centre environment and work alongside a number of household name clients. About the RoleThis is a full-time position working as part of a team to...

  • Customer Service Professional

    2 weeks ago

    Kilmarnock, East Ayrshire, United Kingdom Ktpws Full time

    About the RoleWe are seeking a highly motivated and enthusiastic individual to join our team as a Customer Service Professional. In this role, you will contribute to delivering excellent customer service and promote the importance of people in achieving our vision and values.The successful candidate will be responsible for providing exceptional service to...

  • Customer Service Advisor

    2 weeks ago

    Kilmarnock, United Kingdom Saint-Gobain Full time

    **Do you enjoy delivering first class customer service?** **Are you seeking a part time role in Ayrshire?** **Do you want to work with an employ you can support you need to flexibility and help you to develop and progress at your own pace?** Jewson in Kilmarnock is now looking for Customer Service Sales Advisor, we are happy to offer flexibility around...

  • Customer Service Representative

    4 weeks ago

    Kilmarnock, East Ayrshire, United Kingdom Teleperformance Full time

    Role OverviewWe are seeking a highly skilled and motivated Customer Service Representative to join our team at Teleperformance. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences through various communication channels.

  • Customer Service Representative

    4 weeks ago

    Kilmarnock, East Ayrshire, United Kingdom Teleperformance Full time

    Job SummaryWe are seeking a skilled and enthusiastic Customer Service Specialist to join our team at Teleperformance. As a key member of our contact centre, you will play a vital role in delivering exceptional customer service to clients across the globe.About UsTeleperformance is a leading global provider of customer experience solutions. We work closely...

  • Customer Service Representative

    4 weeks ago

    Kilmarnock, East Ayrshire, United Kingdom Teleperformance Full time

    About TeleperformanceWe are a fast-paced contact centre employer working alongside renowned clients to deliver exceptional customer service. Our team is committed to providing world-class support, and we take pride in our collaboration with various household names.Estimated Salary: £18,000 - £22,000 per annumThis role involves delivering outstanding...

  • Customer Services Advisor

    2 weeks ago

    Kilmarnock, United Kingdom Jewson Full time

    **Do you enjoy delivering first class customer service?** **Are you seeking a part time role in Ayrshire?** **Do you want to work with an employ you can support you need to flexibility and help you to develop and progress at your own pace?** Jewson in Kilmarnock and also Ayr is now looking for Customer Service Sales Advisor, we are happy to offer...

  • Customer Service Coordinator

    7 months ago

    Kilmarnock, United Kingdom Brite Recruitment Full time

    A thriving Institution based in Dundonald is looking for a Customer Service Coordinator to join their fast-paced, exciting team. **ABOUT THE ROLE** The Customer Service Coordinator will be providing an effective and efficient service to customers and supporting the sales team. **BENEFITS** Enjoy a great work-life balance with 25 days annual leave (plus...

  • Customer Service Representative

    4 weeks ago

    Kilmarnock, East Ayrshire, United Kingdom Arnold Clark Group Full time

    About the PositionWe are seeking a customer-focused Customer Service Representative to join our Kilmarnock branch.Estimated Salary: £22,000 - £27,000 per annum (dependent on experience)Job Summary:Provide exceptional customer service to clients and internal stakeholders.Ensure all vehicles are cleaned and maintained to a high standard.Support colleagues to...

  • Customer Service Representative

    4 weeks ago

    Kilmarnock, East Ayrshire, United Kingdom Arnold Clark. Full time

    Role OverviewWe are currently looking for talented individuals to join our Hyundai team in Kilmarnock as a Customer Service Executive. This exciting opportunity will see you play a key role in delivering an outstanding customer experience, helping customers fall in love with our products.About UsArcade make it easy to find your next car, whether you're a...

  • Customer Service Manager

    2 months ago

    Kilmarnock, East Ayrshire, United Kingdom Tesco Partners Full time

    As a key member of our team, you will be responsible for delivering exceptional customer service and leading your cafe team to achieve outstanding results.About the RoleThe salary for this position is £25,000 - £30,000 per annum, depending on experience. You will work in one of our 311 cafes across the country, providing a warm and welcoming environment...

  • Customer Service Representative

    3 weeks ago

    Kilmarnock, United Kingdom Kelly Services Full time

    **Customer Services Advisor** / **Kilmarnock** / **£20475** The Role Working as a **Customer Services Advisor** in the financial services industry on behalf of a well known bank. This role is based in Kilmarnock and sets an expectation of delivering World Class **Customer Service** - A typical day will see you working up to 8hrs per day in a lively &...

  • Customer Service Executive

    1 month ago

    Kilmarnock, United Kingdom Arnold Clark. Full time

    We're currently looking for Customer Service Executives to create an outstanding customer experience at our Hyundai branch in Kilmarnock and help customers get excited about our products.Why choose us?

Head of Customer Service

7 months ago

Kilmarnock, United Kingdom HRC Recruitment Full time

_**Head of Customer Service Operations**_
- **Kilmarnock**_
- **Salary up to £75,000 DOE **_
- Are you an experienced Senior Operations Manager from a Customer Service environment looking to make the next step in your career?
- Are you passionate about leading and developing people?
- Are you focused on improving processes and driving change across your business area?
- Are you confident about driving your business area and challenging Senior Management to get results?

As head of Customer Service, you will have responsibility for delivering operational excellence and great customer outcomes across a range of disciplines and processes, complaints, disputes, vulnerable customer support, administration, and document management.

This is a key role within the organisation, requiring great people management, coaching and development to optimise the talents of your team. The role will bring fresh insight and be empowered to deliver process changes and improvements to better support customers, quickly resolve issues and reduce risk associated with process utilising recent technology investments.
- **To be successful in this role you will bring**:_
- Minimum of 3 years Senior Management Experience in an FCA-regulated Contact Centre environment
- Practical operational experience of relevant contact centre and administration technology available
- Ability to plan, do, measure, and review in relatively quick cycles, to deliver noticeable benefits to the business
- Excellent communication and interpersonal skills
- Ability to identify improvement opportunities
- Have a balanced approach between quality of service, commercial success and compliance
- Demonstrable cross-functional stakeholder management skills

Interested? Excellent salary and competitive benefits package. To find out more, get in touch with Kirsty Scott.

Pay: Up to £75,000.00 per year

**Benefits**:

- Life insurance
- Private medical insurance

Schedule:

- Monday to Friday

Supplemental pay types:

- Yearly bonus

Work Location: Hybrid remote in KILMARNOCK