Customer Service Advisor

2 days ago


Kilmarnock, United Kingdom Red Recruitment Full time

Are you looking for an exciting new job opportunity? We're looking for positive individuals who care passionately about the customer journey to take on a new role as a Customer Service Advisor in Kilmarnock.

You will be working for a leading global company on a new campaign with a major, worldwide brand. This exciting opportunity offers an almost immediate start date and has a simple one-stage virtual interview process.

**Package and Benefits of a Customer Service Advisor**:

- **Salary**:£17,364.50 per annum
- **Hours**: Shifts between Monday to Saturday, 7.00am - 9.30pm, Sunday 10.00am - 5.30pm (37.5 hours per week)
- **Location**: Kilmarnock, Scotland
- Excellent training structure to kick-start your customer service career
- Working for a well-known and growing company
- 28-days holiday
- Internal progression and long-term opportunities available

**Responsibilities of a Customer Service Advisor**:

- To always provide excellent customer service and answer all customer enquiries
- To take inbound customer phone calls and offer a one call resolution where possible
- To keep accurate notes and records on the internal system
- To be self-motivated, and ensure you are always working as part of the wider team
- To be comfortable in complaints handling, sometimes dealing with more difficult queries

**Skills of a Customer Service Advisor**:

- No previous contact centre or call centre experience is required
- Customer service experience, either face-to-face or over the phone, would be beneficial
- Previous experience in retail, hospitality or healthcare environments would be ideal
- A positive mindset and proactive attitude towards work
- A confident, friendly telephone manner

Red Recruitment (Agency)



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