Customer Service Representative

4 days ago


Kilmarnock, United Kingdom Kelly Services Full time

**Customer Services Advisor** / **Kilmarnock** / **£20475**
The Role
Working as a **Customer Services Advisor** in the financial services industry on behalf of a well known bank. This role is based in Kilmarnock and sets an expectation of delivering World Class **Customer Service**
- A typical day will see you working up to 8hrs per day in a lively & vibrant contact centre environment.
- You will start your day signing into your systems to make sure you are ready to take your first call of the day.
- You will talk to a variety of customers with different needs. Some may want a quick update or to provide further -information, others may be frustrated and may want to challenge the process.
- Some days will be quiet with rest periods between calls, and other days could be busy with everyone wanting your help at once.
Ideal Person
- Strong verbal and written skills with the ability to show attention to detail
- Ability to establish collaborative customer relationships in a fast-paced environment.
- A good attitude and the ability to interact with lots of different people.
- Professional and friendly telephone manner
- PC skills, and the ability to navigate multiple systems competently, with ease.
- Take ownership of situations with positivity, resilience, and a dedicated approach to providing service excellence.
- Able to work within a fast paced, engaging environment

**Benefits**:
Full training provided
28 day's holiday (including bank holidays), increasing to 30 days following your 1-year service anniversary
Lifestyle Benefits programme - featuring thousands of discounts, special offers and exclusive employee deals from many retailer partners and also free wellness, kids, and learning classes through our own Community Online Academy.
Employee welfare support with free access to our Mental Health Employee Assistance programme, available 24 hours/365 day's year and our Interactive Health and Wellbeing Hub
Life Assurance Cover & Pension Scheme
Length of Service and monthly recognition awards
Opportunities for career development and progression

Kelly Services are acting as an Employment Agency in relation to this role. Should you choose to apply, your information will be processed in accordance with Kelly's Privacy Statement. For information regarding data protection at Kelly, please visit theKelly website and have a look into the Privacy Statement.



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