Customer Service Administrator
3 weeks ago
**Customer Service / Administrator**/ **Kilmarnock** / **£17,364.50**
The Role
Working as a **Customer Services Administrator**in the financial services industry on behalf of a well known bank. This role is based in Kilmarnock and sets an expectation of delivering World Class **Customer Service**
- A typical day will see you working up to 8hrs per day in a lively & vibrant contact centre environment.
- Setting up business accounts for customers
- Processing customer accounts using an in house database
- Liaising with customers over the phone to assist in the set up of their account
Ideal Person
- Strong verbal and written skills with the ability to show attention to detail
- Ability to establish collaborative customer relationships in a fast-paced environment.
- A good attitude and the ability to interact with lots of different people.
- Professional and friendly telephone manner
- PC skills, and the ability to navigate multiple systems competently, with ease.
- Take ownership of situations with positivity, resilience, and a dedicated approach to providing service excellence.
- Able to work within a fast paced, engaging environment
**Benefits**:
Full training provided
28 day's holiday (including bank holidays), increasing to 30 days following your 1-year service anniversary
Lifestyle Benefits programme - featuring thousands of discounts, special offers and exclusive employee deals from many retailer partners and also free wellness, kids, and learning classes through our own Community Online Academy.
Employee welfare support with free access to our Mental Health Employee Assistance programme, available 24 hours/365 day's year and our Interactive Health and Wellbeing Hub
Life Assurance Cover & Pension Scheme
Length of Service and monthly recognition awards
Opportunities for career development and progression
Kelly Services are acting as an Employment Agency in relation to this role. Should you choose to apply, your information will be processed in accordance with Kelly's Privacy Statement. For information regarding data protection at Kelly, please visit theKelly website and have a look into the Privacy Statement.
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