Sales Support Coordinator

2 months ago

Reading, Reading, United Kingdom The Sherwin-Williams Company Full time
About the Role

This is a 12-month maternity cover contract based at our Reading offices in Wokingham. The ideal candidate will have experience in the DIY industry and strong selling skills.

Key Responsibilities
  • Support the Sales Team
    • Assist the Trade/DIY sales and account management teams with the creation of bespoke Point of Sale (POS) materials, manuals, and guides for their customer accounts.
    • Support the Trade/DIY & KF Operations managers with planning and coordinating meetings and functions for the sales and account management teams.
  • Customer Service
    • Complete visitor logging for Trade/DIY & KF stakeholders visiting the Sheffield head office site.
    • Process uniform and PPE requests for both the Trade/DIY & KF sales teams.
  • Order Management
    • Create line plans for Trade/DIY sales and account management team's customer accounts.
    • Manage orders, packing, and delivery of sales team event POS and tools.
  • Communication
    • Support Sales Development team through regular weekly meetings with the Trade/DIY Operations Manager, KF Operations Manager, and Sales Training Manager.
    • Attend weekly Trade/DIY sales and account management team calls, delivering operational updates and key business activity.
    • Build and circulate the weekly business activity communication for Trade/DIY & KF sales teams.
  • Sales Force Automation
    • Create and distribute SFDC action plans to KF sales team customer accounts.
    • Manage KF action plan reporting, sharing completion updates with KF Operations Manager and internal stakeholders.
  • Customer Orientation
    • Support the Trade/DIY sales and account management teams with the creation of customer business plans.
    • Management and coordination of customer CPI communication, through transference of customer data, printing, packing, and sending letters.
  • Chip Management
    • Management and coordination of colour chip PO's: QRTLY orders.
    • Review and analysis of colour chip stock holding: OOS's, Old stock rotation, Overstocks being booked back on.
  • Requirements
    • Education to GCSE level or equivalent.
    • Delivers clear, high-quality written and verbal communication.
    • Has worked collaboratively within a sales team.
    • Demonstrates strong organizational skills and planning.
    Preferred Qualifications
    • Knowledge of the DIY industry.
    • Ideally from an industry background, with strong selling skills.
    • Demonstrate a track record in a customer-facing role.
    • Ability to negotiate.
    • Merchandising skills.
    • Demonstrate determinate and a passion to improve sales.
    • Knowledge of SW brands and products.
    • Knowledge of the SW markets – KF, Trade & DIY.

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