Sales Support Coordinator

1 day ago

Reading, Reading, United Kingdom The Sherwin-Williams Company Full time
Sales Support Administrator

This role is a 12-month maternity cover contract based at our Reading offices in Wokingham. The ideal candidate will have experience in the DIY industry and strong selling skills.

Key Responsibilities:
  • Support the Trade/DIY sales and account management teams with the creation of bespoke POS, manuals, and guides for their customer accounts.
  • Support the Trade/DIY & KF Operations managers with planning and coordinating meetings and functions for the sales and account management teams.
  • Complete visitor logging for Trade/DIY & KF stakeholders visiting the Sheffield head office site.
  • Process uniform and PPE requests for both the Trade/DIY & KF sales teams.
  • Create line plans for Trade/DIY sales and account management team's customer accounts.
  • Manage orders, packing, and delivery of sales team event POS and tools.
  • Complete ad-hoc requests from Trade/DIY & KF stakeholders.
  • Support the CBG sales and account management team stakeholders with territory optimization changes through the Geo-Plan platform.
Communication:
  • Support Sales Development team, through regular weekly meetings with the Trade/DIY Operations Manager, KF Operations Manager, and Sales Training Manager.
  • Attend weekly Trade/DIY sales and account management team calls, delivering operational updates and key business activity.
  • Build and circulate the weekly business activity communication for Trade/DIY & KF sales teams.
  • Build and circulate incentive communication updates to the Trade/DIY & KF sales teams.
  • Build and circulate the monthly SherWINS communication for both the Trade/DIY & KF sales teams, with internal stakeholders.
  • Delivery of sales support team monthly update at SET team meetings, using a 4-block plan structure.
SFDC System:
  • Create and distribute SFDC action plans to KF sales team customer accounts.
  • Manage KF action plan reporting, sharing completion updates with KF Operations Manager and internal stakeholders.
  • Attend regular team calls with Sales Operations Managers and CRM Manager for continuous review and improvement of sales team operations.
  • Coordinate and manage SFDC dashboard windows, in alignment with Trade/DIY & KF Operations Managers & CRM Manager.
  • Utilize Continuous Improvement (CI) to ensure communication practices increase product and sales performance awareness.
  • Download and save ad-hoc SFDC reporting requests, to support with activity review for both Trade/DIY & KF sales teams: Sales calls, Assets, Contacts, S Docs.
Customer Orientation:
  • Support the Trade/DIY sales and account management teams with the creation of customer business plans.
  • Manage and coordinate customer CPI communication, through transference of customer data, printing, packing, and sending letters.
  • Create KF customer UM communication decks, with alignment from KF Operations Manager.
  • Manage KF new starter setup forms with SW HRSS and B&Q HR / Security teams, for creation of paint machine login credentials.
KF Chip Management:
  • Manage and coordinate colour chip PO's: QRTLY orders.
  • Review and analysis of colour chip stock holding: OOS's, Old stock rotation, Overstocks being booked back on.
  • Manage and connectivity of order process between UK, FR & PL.
  • Collaborative working with internal stakeholders as part of chip order management Finance, Marketing, West Lancs Operations.
  • Education to GCSE level or equivalent.
  • Delivers clear, high-quality written and verbal communication.
  • Has worked collaboratively within a sales team.
  • Demonstrates strong organizational skills and planning.

PREFERRED:

  • Knowledge of the DIY industry.
  • Ideally from an industry background, with strong selling skills.
  • Demonstrate a track record in a customer-facing role.
  • Ability to negotiate.
  • Merchandising Skills.
  • Demonstrate determinate and a passion to improve sales.
  • Knowledge of SW brands and products.
  • Knowledge of the SW markets – KF, Trade & DIY.

***Please be aware that you can apply for any internal job offer after minimum one year in your current role having previously informed your manager.***

***Please read the guidelines before handing in your application.***

***All internal employees when applying for a role are required to upload their updated and their last 2 appraisals (which can be retrieved from HR Cloud).***

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