Sales Support Coordinator

3 weeks ago

Reading, Reading, United Kingdom The Sherwin-Williams Company Full time

This position involves providing essential support to the sales and account management teams within the DIY sector. The ideal candidate will possess a solid background in the DIY industry along with proficient sales abilities.

Key Responsibilities:

  • Assist the Trade/DIY sales and account management teams in developing customized point-of-sale materials, manuals, and guides tailored for client accounts.
  • Collaborate with the Trade/DIY and KF Operations managers to organize and coordinate meetings and events for the sales and account management teams.
  • Manage visitor logging for stakeholders visiting the head office.
  • Process requests for uniforms and personal protective equipment for the sales teams.
  • Create line plans for customer accounts managed by the Trade/DIY sales and account management teams.
  • Oversee the ordering, packing, and distribution of sales event materials and tools.
  • Handle ad-hoc requests from Trade/DIY and KF stakeholders.
  • Support the CBG sales and account management teams with territory optimization adjustments through the Geo-Plan platform.

Communication:

  • Facilitate regular weekly meetings with the Trade/DIY Operations Manager, KF Operations Manager, and Sales Training Manager to support the Sales Development team.
  • Participate in weekly calls with the Trade/DIY sales and account management teams, providing operational updates and insights on key business activities.
  • Prepare and distribute weekly business activity reports for the Trade/DIY and KF sales teams.
  • Communicate incentive updates to the Trade/DIY and KF sales teams.
  • Generate and circulate the monthly SherWINS communication for both sales teams, collaborating with internal stakeholders.
  • Deliver monthly updates from the sales support team during SET team meetings, utilizing a structured communication approach.

Salesforce System Management:

  • Develop and share Salesforce action plans for KF sales team customer accounts.
  • Oversee KF action plan reporting, providing completion updates to the KF Operations Manager and relevant stakeholders.
  • Engage in regular team discussions with Sales Operations Managers and the CRM Manager to enhance sales team operations.
  • Coordinate and manage Salesforce dashboard functionalities in collaboration with Trade/DIY and KF Operations Managers and the CRM Manager.
  • Employ Continuous Improvement practices to elevate communication strategies and boost product and sales performance awareness.
  • Download and archive ad-hoc Salesforce reporting requests to facilitate activity reviews for both sales teams.

Customer Focus:

  • Assist the Trade/DIY sales and account management teams in formulating customer business plans.
  • Manage customer CPI communication by processing customer data, printing, packaging, and dispatching correspondence.
  • Create communication decks for KF customers in alignment with the KF Operations Manager.
  • Oversee the setup of new starter forms with HR and security teams to establish login credentials for paint machines.

Chip Management:

  • Oversee the management and coordination of color chip purchase orders.
  • Analyze color chip stock levels, including out-of-stock situations, old stock rotation, and overstock management.
  • Facilitate the order process across UK, France, and Poland.
  • Collaborate with internal stakeholders in chip order management, including finance and marketing teams.

Qualifications:

  • Minimum of GCSE level education or equivalent.
  • Strong written and verbal communication skills.
  • Experience working collaboratively within a sales team environment.
  • Demonstrated organizational and planning capabilities.

Preferred Qualifications:

  • Familiarity with the DIY industry.
  • Background in sales with proven selling skills.
  • Experience in a customer-facing role.
  • Negotiation skills.
  • Merchandising abilities.
  • Proven track record of driving sales improvements.
  • Knowledge of Sherwin-Williams brands and products.
  • Understanding of the Sherwin-Williams markets, including KF, Trade, and DIY.

Note: Internal candidates are encouraged to apply for any job openings after a minimum of one year in their current role, following notification to their manager.

Application Guidelines: All internal employees applying for a new role must upload their updated resume and the last two performance appraisals, which can be accessed through HR Cloud.

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