Sales Support Coordinator

3 weeks ago

Reading, Reading, United Kingdom The Sherwin-Williams Company Full time
Sales Support Administrator

This role is a 12-month maternity cover contract based at our Reading offices in Wokingham. The ideal candidate will have experience in the DIY industry and strong selling skills.

Key Responsibilities:
  • Support the Trade/DIY sales and account management teams with the creation of bespoke POS, manuals, and guides for their customer accounts.
  • Support the Trade/DIY & KF Operations managers with planning and coordinating meetings and functions for the sales and account management teams.
  • Complete visitor logging for Trade/DIY & KF stakeholders visiting the Sheffield head office site.
  • Process uniform and PPE requests for both the Trade/DIY & KF sales teams.
  • Create line plans for Trade/DIY sales and account management team's customer accounts.
  • Manage orders, packing, and delivery of sales team event POS and tools.
  • Complete ad-hoc requests from Trade/DIY & KF stakeholders.
  • Support the CBG sales and account management team stakeholders with territory optimization changes through the Geo-Plan platform.
Communication:
  • Support Sales Development team, through regular weekly meetings with the Trade/DIY Operations Manager, KF Operations Manager, and Sales Training Manager.
  • Attend weekly Trade/DIY sales and account management team calls, delivering operational updates and key business activity.
  • Build and circulate the weekly business activity communication for Trade/DIY & KF sales teams.
  • Build and circulate incentive communication updates to the Trade/DIY & KF sales teams.
  • Build and circulate the monthly SherWINS communication for both the Trade/DIY & KF sales teams, with internal stakeholders.
  • Delivery of sales support team monthly update at SET team meetings, using a 4-block plan structure.
SFDC System:
  • Create and distribute SFDC action plans to KF sales team customer accounts.
  • Manage KF action plan reporting, sharing completion updates with KF Operations Manager and internal stakeholders.
  • Attend regular team calls with Sales Operations Managers and CRM Manager for continuous review and improvement of sales team operations.
  • Coordinate and manage SFDC dashboard windows, in alignment with Trade/DIY & KF Operations Managers & CRM Manager.
  • Utilize Continuous Improvement (CI) to ensure communication practices increase product and sales performance awareness.
  • Download and save ad-hoc SFDC reporting requests, to support with activity review for both Trade/DIY & KF sales teams: Sales calls, Assets, Contacts, S Docs.
Customer Orientation:
  • Support the Trade/DIY sales and account management teams with the creation of customer business plans.
  • Manage and coordinate customer CPI communication, through transference of customer data, printing, packing, and sending letters.
  • Create KF customer UM communication decks, with alignment from KF Operations Manager.
  • Manage KF new starter setup forms with SW HRSS and B&Q HR / Security teams, for creation of paint machine login credentials.
KF Chip Management:
  • Manage and coordinate colour chip PO's: QRTLY orders.
  • Review and analysis of colour chip stock holding: OOS's, Old stock rotation, Overstocks being booked back on.
  • Manage and connectivity of order process between UK, FR & PL.
  • Collaborative working with internal stakeholders as part of chip order management Finance, Marketing, West Lancs Operations.
  • Education to GCSE level or equivalent.
  • Delivers clear, high-quality written and verbal communication.
  • Has worked collaboratively within a sales team.
  • Demonstrates strong organizational skills and planning.

Preferred:

  • Knowledge of the DIY industry.
  • Ideally from an industry background, with strong selling skills.
  • Demonstrate a track record in a customer-facing role.
  • Ability to negotiate.
  • Merchandising skills.
  • Demonstrate determinate and a passion to improve sales.
  • Knowledge of SW brands and products.
  • Knowledge of the SW markets – KF, Trade & DIY.

Please be aware that you can apply for any internal job offer after minimum one year in your current role, having previously informed your manager.

Please read the guidelines before handing in your application.

All internal employees when applying for a role are required to upload their updated and their last 2 appraisals (which can be retrieved from HR Cloud).

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