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4 weeks ago

London, Greater London, United Kingdom Melia White House Full time

About Meliá White House Hotel

Meliá White House is a modern and elegantly newly refurbished hotel exceptionally located next to Regent's Park, within a short walk from the world-renowned shopping streets of Oxford Circus & Regents Street. Warren Street, Great Portland Street and Regent's Park underground stations are all within a 5-minute walk.

Responsibilities

  • Take responsibility for all aspects of Health and Safety within the department on a day-to-day basis. To set consistent high standards of Health and Safety in all working practices.
  • Take part in department's Fire Training and Practices and to ensure safe working practices within the department.
  • Ensure that you are fully conversant in all the Hotel's Disciplinary and Grievance Policies and Procedures, and the Code of Conduct.
  • Provide excellent sense of welcome and ensure all guests are greeted using correct phraseology and assistance by opening and closing hotel's entrances.
  • Carry arriving and departing guests' luggage ensuring the safety and security of such luggage whilst in the hotel's possession.
  • Display excellence in all communications methods, both formal and informal, written and verbal, at all times.
  • Handle guest and customer complaints with precision, speed and in a professional manner and to the hotel's procedure.
  • Be responsible for planning, organising and monitoring the day-to-day operation of the department, while ensuring the department's overall objectives relate to the Hotel's strategies.

Requirements

  • Driving license
  • Being able to stand for long periods of time
  • Passionate about hospitality
  • Knowledge of London
  • Be fluent in English

Benefits

  • Competitive Salary
  • Holidays: 28 days' holiday including 8 public holidays
  • Contributory pension scheme
  • Refer a friend bonus: £500 (subject to successfully completed 6 months' probation)
  • Discounted dental and health cover with HSF
  • Travel & Food discounts: excellent employee special rates in Melia Hotels worldwide for our team members, their friends & families while travelling and staying in our hotels including F&B discount (subject to individual outlets)
  • Personal Development: programs designed to support your career right from the start, with unlimited access to online learning platform
  • Career growth: fantastic opportunity to progress and access to a network of over 350 hotels across the world (subject to local right to work rules)
  • High street discounts: with Perks at Work
  • Pay Day Parties