Customer Experience Director

7 days ago


Winnersh, United Kingdom Wickes Full time

We are seeking a Customer Experience Director to join our team at Wickes. As the go-to person in the store on shift, you will be responsible for delivering exceptional customer service and ensuring a seamless shopping experience for our customers.

Key responsibilities include:

  • Providing guidance and support to colleagues to ensure excellent customer service
  • Assisting with various tasks such as planning bathroom installations, receiving deliveries, and maintaining a safe working environment
  • Coordinating with other departments to ensure smooth store operations

The successful candidate will have:

  • A proven track record of delivering excellent customer service
  • Strong communication and leadership skills
  • The ability to work effectively in a fast-paced environment

We offer a competitive salary of £45,000 per annum, plus benefits including:

  • A 5% annual bonus
  • Up to £300 per month gain share bonus
  • Up to 10% employer pension contribution
  • Up to 35 days of annual leave including 8 days of bank holidays
  • 20% colleague discount, Save-as-you-earn scheme, Cashback health scheme, Cycle to work, Life assurance, Peppy, Aviva Digital GP, Financial Education & loans, Discount platform including savings and cash back at numerous retailers, savings on gym membership.

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