Customer Care Representative

5 months ago

Winnersh, United Kingdom BD Full time

**Job Description Summary**: Join our dynamic team and play a crucial role in providing exceptional customer care to both internal and external partners. As a key contributor, you will be an integral part of our collaborative work environment, ensuring tasks are completed efficiently and in line with set Service Level Agreements (SLAs).

This is a one-year fixed-term contract role with the added advantage of career development and home office opportunity (3 days required in our Winnersh office).

Our vision for Customer Service at BD

Customer Services is a strategic partner to both our customers and businesses and focus on creating exceptional customer experiences and generates revenue growth.

**We are the makers of possible**

BD is one of the largest global medical technology companies in the world. Advancing the world of health is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.

**Why join us?**

A career at BD means learning and working alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth-centered, and rewarding culture. You will have the opportunity to help shape the trajectory of BD while leaving a legacy at the same time.

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you’ll discover a culture in which you can learn, grow and thrive. And find satisfaction in doing your part to make the world a better place.

Become a **maker of possible **with us

**Main responsibilities will include**:

- Collaborate with the team to fulfill daily tasks within specified SLAs.
- Conduct inbound and outbound calls to address customer queries professionally.
- Use our internal system for order processing to ensure accurate and timely customer orders.
- Work closely with the Service Complaints team to address issues within SLAs, undertaking transactional duties as necessary.
- Collaborate with Customer Master Data Team to ensure completeness of customer account data.
- Manage assigned accounts, serving as the primary point of contact and ensuring their needs are met.

**About you**:

- A first experience in a customer-centric role
- Confident computer user
- Strong team-working skills to collaborate effectively.
- Excellent interpersonal skills for seamless communication, demonstrated problem-solving competence.
- Ability to work independently within a complex environment with the ability to prioritise multiple projects and synthesise data.

The **selection process** involves an initial phone interview with Talent Acquisition, followed by a face-to-face meeting with two Customer Service Teamleaders for a detailed discussion about your expertise and team fit.

Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.

**Primary Work Location**: GBR Winnersh - Eskdale Road

**Additional Locations**:
**Work Shift**:

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