Customer Support Specialist
3 weeks ago
We are seeking a proactive and communicative individual to join our client's Service Team as a Customer Support Specialist. This role involves providing exceptional customer care through timely and effective communication.
As a key member of the team, you will be responsible for:
- Coordinating with customers via phone and email to address their concerns and resolve issues promptly.
- Scheduling appointments for engineers and ensuring seamless communication between teams.
- Maintaining accurate data on the CRM system and uploading necessary documentation.
This is an excellent opportunity for those who enjoy working in a fast-paced environment and thrive under pressure. We are looking for individuals with:
- Excellent interpersonal skills and the ability to build strong relationships with customers.
- Solid organizational skills and attention to detail.
- Competent IT skills, including Excel experience.
Job Details:
- Title: Customer Support Specialist
- Location: Winnersh
- Salary: £24,000 - £26,000
- Contract: Permanent, Full-time (Monday to Friday, office-based)
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