IT Systems Support Specialist
3 weeks ago
We are seeking a skilled IT Support Analyst to join our team at Raytheon UK. The successful candidate will be responsible for providing technical support and maintenance services to ensure the smooth operation of our IT systems.
About the RoleThis is an exciting opportunity to work in a dynamic environment, supporting the growth of our business. As an IT Support Analyst, you will be working closely with our customers to resolve technical issues, provide training and guidance, and implement new technologies to improve our IT infrastructure.
Main Responsibilities- Provide 1st and 2nd line technical support for all IT-related issues
- Perform routine maintenance tasks to ensure the reliability and performance of our IT systems
- Implement new technologies and solutions to improve our IT infrastructure
- Work collaboratively with colleagues to resolve complex technical issues
- Excellent customer service skills
- Ability to listen, influence, negotiate, build rapport, and credibility with colleagues
- Energy, focus, assertiveness, and diplomacy
- Excellent verbal and written communication skills
- Ability to diffuse and resolve conflict with good problem-solving techniques to achieve win/win outcomes
- 25 days holiday (increasing to 27 days) + statutory public holidays
- Contributory Pension Scheme (up to 10.5% company contribution)
- 6 times salary 'Life Assurance'
- Flexible Benefits scheme
- Discretionary Bonus scheme
- Enhanced family friendly policies
The estimated salary for this role is £35,000 - £50,000 per annum, depending on experience.
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