In Service Field Support

5 months ago

Winnersh, United Kingdom BD Full time

**Job Description Summary**: Position Title: In-Service Field Support MDS (9-12 month fixed term contract)

Location Field based (Supporting North of England & Scotland National expectations)

Reporting To: Sales Manager, with strong links to marketing & clinical and sales management

Benefits Package: 25 days holiday, company car, laptop, mobile phone, stakeholder pension, private medical insurance

About the role:
This role is a full-time position for maternity leave cover with national coverage. The role provides practical, hands-on product in servicing to the sales team and their customers at a tactical level covering the MDS business portfolio with focus on MDS, BDI and IDS. This will consist of Vascular Access products such as Posiflush, Injection safety range, Venflon Pro Safety and Nexiva and BD surgical product portfolio including ChloraPrep and Clippers.

**We are the makers of possible**:
BD is one of the largest global medical technology companies in the world. Advancing the world of health is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.

**Why join us?**:
A career at BD means learning and working alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth-centered, and rewarding culture. You will have the opportunity to help shape the trajectory of BD while leaving a legacy at the same time.

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you’ll discover a culture in which you can learn, grow and thrive. And find satisfaction in doing your part to make the world a better place.

Become a **maker of possible **with us

**Main responsibilities will include**:

- Support the sales team in achieving territory and budget targets set for the financial year.
- Support the sales team by delivering training associated with product evaluations, trials, hospital account conversions review training.
- Build credibility & relationships with customers involved in product in servicing and conversions.
- Understand how to increase product utilisation in an account through in servicing that encourages maximal account penetration
- Compile evaluation reports with post trial/conversion feedback including register of those who have received in servicing support.
- As part of the Surgical Safety customer offer in selected accounts for a defined period of time provide:

- Targeted in-service support
- Product audits
- Liaise with key stakeholders as required
- Maintain close working relationship with Surgical Safety Solutions BD account team.
- Occasionally and as directed, support the Clinical Specialists in managing product complaints requiring clinical investigation.
- Supervise and communicate competitor activities and developments around training and support services provided to customers with Marketing/Clinical Team.
- Monitor and communicate competitor activities around product evaluations, trial and in-service protocols with Marketing/Clinical Team.
- Share customer needs and requests with Clinical Marketing/Clinical Team.

**About you**:

- Confident in giving presentations to small and large customer groups.
- Demonstrates excellent communication skills that work effectively with all levels of customers
- Is able to implement agreed programmes and get results through others.
- Must be well organised, able to prioritise appropriately and display good time management skills.
- Must display high levels of self-awareness and maturity and be able to work unaccompanied for much of the working week.
- A reliable and supportive team player who is committed to and passionate about healthcare and the success of the medical surgical systems business.

Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.

**Primary Work Location**: GBR Winnersh - Eskdale Road

**Additional Locations**:
**Work Shift**:

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