Customer Experience Manager

4 days ago


Crawley, West Sussex, United Kingdom Starbucks - Cobra Coffee Full time
About the Role

We are seeking a highly motivated and experienced Customer Experience Lead to join our team at Starbucks - Cobra Coffee. As a key member of our store leadership team, you will be responsible for delivering exceptional customer experiences and driving business results.

Key Responsibilities
  • Lead by example and embody the Starbucks Experience, ensuring that every customer interaction is positive and memorable.
  • Collaborate with the store leadership team to develop and implement strategies to drive sales growth, improve customer satisfaction, and increase employee engagement.
  • Coach and develop your team members to achieve their full potential, providing regular feedback and coaching to ensure they have the skills and knowledge needed to succeed.
  • Manage store operations during scheduled shifts, including opening and closing duties, cash handling, and safety and security procedures.
  • Identify opportunities to improve store profitability and implement initiatives to drive business results.
What We Offer
  • Competitive salary and benefits package.
  • Opportunities for career growth and development.
  • Free drinks and discounted food when on shift.
  • 30% discount on food, beverages, and merchandise in Starbucks stores when not at work.
  • Third-party discounts, including 10% in Southern Co-op food stores.
  • Life insurance and comprehensive training.
Requirements
  • Previous experience of leading a team in a customer-facing role.
  • Strong communication and interpersonal skills.
  • Ability to work flexible hours, including evenings, weekends, and holidays.
How to Apply

Apply online with your CV and cover letter. We look forward to hearing from you



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