Head of Customer Experience
3 days ago
About the Role:
We are seeking an experienced Head of Customer Experience to join our team at Nestlé Professional. As a key member of our UK&I Leadership team, you will be responsible for building and driving our CX strategy across every customer interaction.
Key Responsibilities:
- Lead the focus on customer centricity across the business and create a marketing culture that prioritises the importance of understanding the customer experience and journey.
- Conduct in-depth customer research and analysis to gain insights into customer needs, preferences, and behaviours.
- Implement and monitor key performance indicators (KPIs) to measure, adjust and improve the effectiveness of customer experience initiatives and drive regenerative performance and growth at scale.
- Stay up to date with industry trends and best practices in customer experience management, bringing fresh ideas and innovative approaches to the table.
Requirements:
- Demonstrate your ability to develop and execute customer experience strategies across omnichannels that drive business growth.
- Have effective analytical and problem-solving abilities, with a data-driven approach to decision making.
- Have a proven track record of successfully managing complex projects and delivering results.
- Be proficient in customer experience measurement tools and methodologies.
What We Offer:
We offer a competitive salary and benefits package, car allowance, bonus scheme, flexible working scheme, 25 days holiday plus bank holidays plus flex leave, pension scheme and a real focus on personal development and growth.
Why Join Us:
We are committed to equal opportunity for all and we may collect relevant data for monitoring purposes during our candidate registration process. We take pride in championing inclusion and diversity, our people make up a number of Colleague Networks who represent different experiences and communities who hold us accountable in creating a sense of belonging for all, and our values create the conditions for us to respect the unique contribution you bring.
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