Customer Experience Specialist

2 months ago


Crawley, West Sussex, United Kingdom Frasers Group Full time

About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Casual Sales Assistant. As a key member of our sales team, you will play a vital role in delivering an exceptional customer experience and driving sales growth.

Key Responsibilities

  • Drive sales to achieve and exceed store targets through effective product knowledge and customer engagement.
  • Provide excellent customer service, ensuring a positive and personalized experience for all customers.
  • Assist in maintaining store standards, including visual merchandising and stock management.
  • Process and replenish stock, ensuring accurate pricing and inventory levels.
  • Support in stock inventory and maintain a high level of product knowledge.

Personal Qualities

  • Customer-focused with a passion for delivering exceptional customer service.
  • Adaptable and flexible, with a strong work ethic and ability to work in a fast-paced environment.
  • Strong communication skills, with the ability to build rapport with customers and colleagues.
  • Confident and outgoing, with a positive attitude and enthusiasm for the role.

About Us

Frasers Group is a leading international retailer, with a portfolio of brands that includes Sports Direct, House of Fraser, and more. We are committed to delivering exceptional customer experiences and driving business growth through innovation and excellence.



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