Customer Experience Manager
4 days ago
We're seeking a highly motivated and experienced Customer Experience Lead to join our team at Starbucks - Cobra Coffee. As a key member of our store leadership team, you'll be responsible for delivering exceptional customer experiences and driving business results.
Key Responsibilities- Lead by example and embody the Starbucks Experience, ensuring that every customer interaction is positive and memorable.
- Collaborate with the store leadership team to develop and implement strategies that drive sales growth, customer satisfaction, and employee engagement.
- Coach and develop your team members to achieve their full potential, providing regular feedback and coaching to ensure they have the skills and knowledge needed to succeed.
- Manage store operations during scheduled shifts, including opening and closing duties, cash handling, and safety and security procedures.
- Identify opportunities to drive store profitability and business growth, working closely with the store manager to develop and implement plans to achieve these goals.
- Competitive salary and benefits package.
- Opportunities for career growth and development, including comprehensive training and access to the Starbucks Global Academy.
- A fun and dynamic work environment, with a focus on teamwork and collaboration.
- Free drinks and discounted food when you're on shift, including £1 food items.
- Third party discounts, including 10% in Southern Co-op food stores.
- Life insurance and comprehensive training.
- Previous experience of leading a team in a customer-facing role.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
- Strong problem-solving and analytical skills, with the ability to identify opportunities for growth and improvement.
- Ability to work flexible hours, including early mornings, evenings, and weekends.
If you're a motivated and experienced leader who is passionate about delivering exceptional customer experiences, we'd love to hear from you. Please submit your application, including your CV and a cover letter outlining your experience and qualifications for the role.
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Customer Experience Manager
4 days ago
Crawley, West Sussex, United Kingdom Starbucks - Cobra Coffee Full timeAbout the RoleWe're seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Lead. As a key member of our store leadership team, you'll be responsible for delivering exceptional customer experiences and driving business results.Key ResponsibilitiesLead by example and embody the Starbucks Experience, ensuring that...
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Customer Experience Manager
4 days ago
Crawley, West Sussex, United Kingdom Starbucks - Cobra Coffee Full timeAbout the RoleWe're seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Lead. As a key member of our store leadership team, you'll be responsible for delivering exceptional customer experiences and driving business results.Key ResponsibilitiesLead by example and embody the Starbucks Experience, ensuring that...
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Crawley, West Sussex, United Kingdom Starbucks - Cobra Coffee Full time{"title": "Assistant Store Manager", "description": "Unlock Your PotentialAt Starbucks - Cobra Coffee, we're passionate about delivering exceptional customer experiences. As an Assistant Store Manager, you'll play a key role in leading our team to create a warm and welcoming environment for our customers.Key Responsibilities:Lead shifts with a focus on...
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Crawley, West Sussex, United Kingdom Starbucks - Cobra Coffee Full time{"title": "Assistant Store Manager", "description": "Unlock Your PotentialAt Starbucks - Cobra Coffee, we're passionate about delivering exceptional customer experiences. As an Assistant Store Manager, you'll play a key role in leading our team to create a warm and welcoming environment for our customers.Key Responsibilities:Lead shifts with a focus on...
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