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Customer Experience Manager
2 months ago
We are seeking a highly skilled Customer Service Coordinator to join our team at Wates, a leading provider of construction and property services. As a key member of our responsive maintenance division, you will be responsible for leading and supporting our Customer Service team in delivering exceptional service to our clients.
Key Responsibilities:
- Champion operational excellence and supply chain management to drive continuous improvement and achieve outstanding results.
- Develop and maintain strong customer relationships to ensure high levels of satisfaction and loyalty.
- Effectively manage complaints and feedback to identify trends and implement improvements to our service.
- Lead a team of planners and administrators to maximize productivity, efficiency, and effectiveness, ensuring adherence to company policies and procedures.
- Support the Contract Lead in delivering a quality, customer-focused, profitable, and safe business.
Requirements:
- Proven experience in managing scheduling and/or administrative teams in the maintenance sector.
- Advanced skills in Microsoft Excel and Word.
- Strong communication and leadership skills, with the ability to motivate and develop a team.
About Wates:
We are a leading provider of construction and property services, with a strong commitment to delivering exceptional service to our clients. As a Customer Service Coordinator at Wates, you will have the opportunity to work with a talented team of professionals and contribute to our mission of delivering outstanding results.
