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Customer Experience Associate
2 months ago
We are seeking a highly organized and detail-oriented Customer Service Administrator to join our team at First Recruitment Services. As a key member of our customer service team, you will be responsible for providing administrative support and ensuring seamless communication between customers and suppliers.
Key Responsibilities- Customer Delivery Coordination: Coordinate customer delivery schedules to ensure timely and efficient delivery of products.
- Supplier Verification: Verify supplier/manufacturer order confirmations to ensure accuracy and completeness.
- Order Progress Management: Manage order progress with suppliers/manufacturers to ensure timely delivery and resolution of any issues.
- Order Modifications and Updates: Handle order modifications and updates in a timely and efficient manner.
- Warranty Claims Management: Process and manage warranty claims from customers with suppliers/manufacturers.
- Customer Communication: Serve as the primary contact for warranties, customer inquiries, and order updates, providing timely and effective communication to customers.
- Stock Updates and Notifications: Inform customers of stock arrivals or potential delays via email/phone.
- Customer Payments: Process customer payments in a timely and efficient manner.
- Attention to Detail: Possess a keen eye for detail and a strong understanding of administrative procedures.
- Communication Skills: Demonstrate strong written and verbal communication abilities, with the ability to effectively communicate with customers and suppliers.
- Organizational Skills: Possess effective organizational skills, with the ability to prioritize tasks and manage multiple projects simultaneously.
- Time Management: Demonstrate proficient time and workload management skills, with the ability to meet deadlines and manage competing priorities.
- Confidence and Initiative: Possess a confident approach to tasks and a willingness to take initiative in resolving issues and improving processes.
- IT Proficiency: Possess proficient IT skills, with the ability to navigate and utilize various software applications and systems.
- Team-Oriented Mindset: Demonstrate a team-oriented mindset, with the ability to work collaboratively with colleagues to achieve shared goals and objectives.
- Competitive Salary: £26,000 - £28,000 based on experience.
- Full-Time Role: Full-time role working 8 am - 5 pm Monday - Friday.
- Paid Vacation: 4 weeks of paid vacation.
- Supportive Work Environment: A supportive work environment that fosters growth and development.
- Comprehensive Training: Comprehensive training and development opportunities to enhance skills and knowledge.
- Attendance and Recognition Rewards: Attendance and recognition rewards for outstanding performance and contributions.
