Luggage Porter

1 month ago

London, Greater London, United Kingdom Montcalm Collection Full time
About Montcalm Collection

We are a luxury hotel chain with a rich history and a commitment to exceptional service. Our team is dedicated to providing a warm and welcoming experience for our guests.

Job Description

We are seeking a skilled and ambitious Luggage Porter to join our team. As a Luggage Porter, you will play a vital role in ensuring the smooth arrival and departure of our guests. Your primary responsibilities will include escorting guests to their rooms, transferring and storing their luggage, and providing exceptional customer service.

You will be working closely with our Head Concierge to ensure that our guests receive fast, efficient, and friendly service. You will also be responsible for maintaining the lobby area and ensuring that it is kept in a presentable and welcoming condition.

Key Responsibilities
  • Direct report to Head Concierge
  • Offer consistent, high-standard service and assistance to guests and maintain a lobby presence that offers courteous and attentive service
  • Ensure that individual customers and groups receive fast, efficient, and friendly service
  • Assist with room moves and luggage deliveries and man the Front Door, following all standard operating procedures
  • Ensure the effective handling and storing of long-term and short-term luggage for arriving/departing guests
  • Greet all guests in public areas and rooms in a warm manner
  • Be highly courteous and give our guests a memorable welcome and lasting impression whilst assisting them with their luggage according to the required standards and above
  • Ensure that the entrance, lobby area, and other front-of-house areas are kept in a presentable and welcoming condition
  • Work collaboratively with your colleagues to deliver captivating experiences
  • Take initiative in accommodating our guests' needs in a resourceful manner
Essential Qualifications
  • Excellent level of spoken and written English
  • Excellent communication skills
  • Ability to work on own initiative
  • Approachable, professional, and an eye for detail
  • Comprehensive knowledge of London restaurants and attractions
  • Knowledge of Opera
  • Previous experience in a 5* property preferable
Eligibility

Candidates must be authorized to live and work in the UK. Currently, visa sponsorship is not available for this role.

Equal Opportunity Employer

We are an equal opportunities employer and welcome applications from all qualified candidates. We are committed to providing a workplace free from discrimination and prejudice.

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