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Luggage Porter

2 months ago


London, Greater London, United Kingdom Hyatt Corporation Full time

About the Role

The Luggage Porter is a key member of our Guest Services team, responsible for ensuring a seamless and welcoming experience for our guests. As a Luggage Porter, you will be the first point of contact for guests upon arrival, providing a warm and friendly greeting and efficiently transporting their luggage to their rooms.

Key Responsibilities

  • Welcoming guests and offering a friendly and hospitable greeting
  • Transporting luggage from arrival points to rooms and assisting with check-out and departure
  • Escorting guests to their rooms and explaining hotel amenities as needed
  • Safely storing and retrieving luggage, ensuring proper tagging and documentation
  • Communicating effectively with front desk staff for smooth check-in and check-out processes

About You

We are looking for a candidate with excellent customer service skills, attentiveness, and the ability to handle a variety of tasks efficiently and professionally. Previous experience in a similar role within the luxury segment is preferred.

Benefits

  • 12 complimentary nights a year across Hyatt Hotels worldwide
  • Discounted hotel stays across Hyatt for you and your family and friends
  • Complimentary business attire laundering
  • Headspace membership and access to our Employee Assistance Programme
  • 50% discount on food and beverages when dining as a guest at selected Hyatt Hotels
  • Continuous learning and development opportunities for career growth and job promotion

About Hyatt

At Hyatt, we care for people so they can be their best. Our values of Empathy, Integrity, Respect, Inclusion, Experimentation, and Wellbeing guide our actions and decisions. Joining us means being part of a global team that values diversity, equity, and inclusion.