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Luggage Porter

4 weeks ago

London, Greater London, United Kingdom AccorHotel Full time

Job Title: Luggage Porter

Job Summary:

We are seeking a highly skilled and experienced Luggage Porter to join our team at Raffles London at The OWO. As a Luggage Porter, you will be responsible for providing exceptional service to our guests by handling their luggage, packages, and parcels with the utmost care.

Key Responsibilities:

  • Handle all guest luggage, packages, and parcels with care.
  • Provide a genuine, attentive, friendly, positive, and proactive service to our guests.
  • Manage the public areas of the hotel.
  • Ensure that guest and departmental expectations are met.

Requirements:

  • Driving license desirable.
  • Ability to communicate clearly and efficiently in English, both verbal and written.
  • Recent experience within a 5-star hotel or a similar role.
  • Enthusiasm and commitment to delivering and offering the best service and experiences possible in any situation.
  • Proven track record of surprising and delighting guests to provide exceptional service.
  • Able to work within a team.
  • Ability to multitask and remain calm under pressure.
  • Detail-oriented.
  • Distinctive, professional, and warm personality.

What We Offer:

  • Competitive salary.
  • 28 days holiday including bank holidays plus a day extra for every year of your service up to 5 years.
  • Staff meals while on duty.
  • Employee assistance program, including virtual GP and financial advice.
  • Life Assurance to all our colleagues.
  • Enhanced sick pay.
  • Enhanced maternity, paternity, and adoption pay.
  • Free dry cleaning for uniform.
  • Season ticket loans and cycle to work scheme.
  • Colleague gifting to celebrate special occasions.
  • Paid days off to move house or give back time to a charity of your choice.
  • Internal learning and development programs tailored to you.
  • Fun-filled events, whether that's a pub quiz, team run, or festive party.
  • Employee benefit card offering discounted rates of up to 30% at Accor worldwide and Raffles London F&B outlets.
  • Worldwide development opportunities across Accor's extensive brand portfolio.

Raffles Values:

  • Be You: Be creative, innovative, and enthusiastic, showing your personality and flair.
  • Be Kind: Demonstrates humility and generosity through emotional connection with colleagues and guests.
  • Be Happy: Consistently uplifting colleagues and guests through a joyful connection and positive personality.
  • Be Confident: Openly shares knowledge and skills with other colleagues to achieve excellence.
  • Have Your Purpose: Demonstrating care and responsibility within your role, to make a tangible impact on the business.