Luggage Porter

4 weeks ago


London, Greater London, United Kingdom Firmdale Hotels Full time

We are seeking a highly skilled and enthusiastic Luggage Porter to join our team at Firmdale Hotels. As a Luggage Porter, you will be responsible for ensuring the smooth operation of our front office, providing exceptional service to our guests, and working closely with our concierge desk to meet their needs.

Key Responsibilities:

  • Deliver exceptional service to our guests, ensuring their needs are met and exceeded.
  • Work closely with our concierge desk to ensure seamless communication and efficient operation of daily tasks.
  • Provide a warm and welcoming experience for our guests, ensuring their stay with us is memorable and enjoyable.

What We Offer:

  • A competitive hourly rate.
  • Discounts and perks on our platform.
  • Wage Stream – An employee app to stream your wages before payday.
  • Paid overtime.
  • Flexibility.
  • No split shifts.
  • Cycle to work scheme.
  • Uniform and meals provided.
  • Uniforms dry cleaned.
  • Discounted personal dry cleaning.
  • Social events, wellbeing and team activities.
  • Award-winning training opportunities and career development.
  • Fully funded English lessons.
  • One paid volunteering day per year.
  • Firmdale experience and long service vouchers (afternoon tea, dinner for two, film club and an overnight stay).

What You Need:

  • Keen and willingness to work as part of a team.
  • Customer-focused.
  • Warmth and impeccable presentation.
  • Passion for detail.
  • Enthusiasm.

Why Join Firmdale Hotels?

Firmdale Hotels is an international award-winning group comprising of 10 high-end luxury hotels and 8 bars and restaurants in London and New York. We are delighted to have been recognised by the hospitality industry for some of the great work our teams have done.


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