Luggage Porter

3 weeks ago

London, Greater London, United Kingdom The Landmark London Full time
About the Role

We are seeking a passionate and dedicated Luggage Porter to join our Concierge Team at The Landmark London. As a Luggage Porter, you will be responsible for delivering exceptional guest service by ensuring that our guests' luggage is handled with care and efficiency.

Key Responsibilities
  • Deliver luggage in line with LQA leading standards, within 10 minutes of guest arrival.
  • Assist departing guests with their luggage and transportation arrangements.
  • Provide directions or general information to guests or patrons as may be required.
  • Notify the Chief Concierge, Assistant Concierge and/or Assistant Manager on duty of any guest problems or complaints.
What We Offer

We offer a competitive salary, pension with company contributions, and a range of benefits including 50% discount in all our restaurants and Spa treatments across our properties. We also offer a complimentary stay after passing probation, extensive discounts on our benefits platform, and access to private medical insurance.

Requirements

To be successful in this role, you will need to be able to work 40 hours per week, on a shift rota. You will also need to be able to communicate effectively with guests and colleagues, and have a positive attitude and a passion for delivering exceptional guest service.

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