Luggage Porter

1 month ago

London, Greater London, United Kingdom The Landmark London Full time
Join Our Team as a Luggage Porter at The Landmark London

We are seeking a passionate and dedicated Luggage Porter to join our Concierge Team at The Landmark London. As a Luggage Porter, you will be responsible for delivering exceptional guest service by ensuring that our guests' luggage is handled with care and delivered to their rooms in a timely manner.

Key Responsibilities:
  • Deliver luggage in line with LQA leading standards, within 10 minutes of guest arrival.
  • Assist departing guests with their luggage and transportation arrangements.
  • Provide directions or general information to guests or patrons as may be required.
  • Notify the Chief Concierge, Assistant Concierge and/or Assistant Manager on duty of any guest problems or complaints.
What We Offer:
  • A competitive salary and service charge.
  • Pension with company contributions.
  • 50% discount in all our restaurants and Spa treatments across our properties.
  • Team member and Friends & Family rates across our properties.
  • Complimentary stay after passing probation.
  • Extensive discounts on our benefits platform.
  • Access to private medical insurance.
  • Interest free season ticket loan.
  • Employee Assistance Programme - 24/7 online GP, mental health support and virtual wellbeing.
  • Support through development plans, apprenticeships and world-class management development programmes.
  • Bike to work scheme.
  • Recommend a Friend incentive.
  • Uniforms provided and laundered complimentary.
  • Free meals on duty.
  • Opportunity to join our taskforces to contribute to the business focuses, community and environment.
  • Employee recognition schemes and Social Committee events.

We are a 5-star hotel with a 2-rosette restaurant, and we are proud to be a Leading Hotels of the World member. If you are passionate about delivering exceptional guest service and are looking for a challenging and rewarding role, please apply today.

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