Property Enquiries Specialist

4 weeks ago


Bamber Bridge, Lancashire, United Kingdom Forbes Solicitors Full time

About the Role

We are seeking a highly skilled Property Enquiries Specialist to join our Central Property Team at Forbes Solicitors. As a key member of our team, you will be responsible for delivering exceptional customer service to new clients and maximising the conversion of enquiries to new business.

Key Responsibilities

  • Successfully advise on relevant services and convert enquiries into confirmed business;
  • Utilise strong communication skills to build rapport with potential clients and articulate their needs and expectations;
  • Deliver informed and professional responses to new enquiries, including providing customer service information and quotes;
  • Filter enquiries that the team does not deal with and signpost them elsewhere;
  • Develop comprehensive and accurate notes of the nature and background of enquiries to ensure excellent client care and maximise cross-selling opportunities;
  • Provide follow-up processes and share relevant information with potential clients;
  • Maintain a detailed and up-to-date knowledge of services provided by the team and develop basic legal knowledge to support clients and the department;
  • Maintain accurate information on referrals and coordinate diary appointments and room bookings for the team and clients;
  • Contribute to the development of the team and processes.

Benefits

  • Competitive salary;
  • 33 days annual leave, including bank holidays;
  • Annual leave purchase scheme;
  • Celebration leave;
  • Bonus scheme;
  • Ongoing training and development;
  • Progression opportunities;
  • Company pension;
  • Service awards;
  • Healthcare benefits;
  • Employee discounts;
  • Recruitment and legal department referrals;
  • Annual events.

About Us

Forbes Solicitors offer a range of legal services to individuals, commercial clients, and specialist sectors. We are committed to being a supportive organisation that keeps focus on our people and offer a range of additional benefits. We are looking for someone who displays our values: being their authentic self, striving for exceptional results, and working as a team and being united.



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