IT Support Specialist
1 week ago
About Us
We are a leading security and digital transformation solutions company. Our team provides world-class services to clients, helping them implement the right blend of digital services and people-centric processes. We offer services such as client-side design and delivery, service management, application development, and focused training courses.
About the Role
As a Service Desk Operative with Identifi Global Resources Limited, you will report to the IT Delivery Manager. You will be self-motivated and able to work independently or as part of a team. Your responsibilities will include monitoring service desk activity, accurately registering calls for service, and providing initial triage. You will also resolve requests where possible or allocate them to the appropriate person. In addition, you will carry out general administrative duties around IT and networking tasks.
Key Responsibilities
- Support day-to-day administration of cloud-based software, responding to alerts.
- User account creation and administration.
- Setting up and distributing equipment to staff.
- Conducting routine IT housekeeping and proactive checks on our systems.
- Supporting the technical team with incident resolution.
- Supporting clients with troubleshooting and triage.
Requirements
- Ability in the use and understanding of Microsoft applications.
- Knowledge of operating systems including office 365 administration, windows 10, and MacOS.
- Basic knowledge of service desk operations and service management.
Desirable Qualifications
- Knowledge of IT technologies such as MDM, virtualisation, networking, storage, web application development, and Sophos antivirus.
- Familiarity with ITIL.
Benefits
- Rotational working pattern with shift hours (7am-3pm or 9am-5pm or 11am-7pm) and 1 in 4 weekend shifts (£150 extra pay for weekends).
- UK Security Clearance required, involving background checks.
Estimated Salary: £24,000 per annum + benefits.
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