Data Analysis Specialist
3 weeks ago
Estimated Salary: £35,000 - £39,000 per annum
This is an IT support group seeking a skilled Data Analysis Specialist to join our team. As a Data Analysis Specialist, you will play a crucial role in carrying out deep-dive thematic root cause analysis of complaints data to help reduce complaints and provide recommendations for improvements to drive good consumer outcomes.
The ideal candidate will have excellent analytical skills with high attention to detail and accuracy, as well as the ability to effectively communicate with senior stakeholders through report writing. You must be highly organised and able to work both collaboratively and on own projects to set deadlines, with minimal supervision. Your ability to adapt easily to change and foster a positive culture of continuous improvement prioritising good consumer outcomes is essential.
As a Data Analysis Specialist, you will support the Consumer Affairs Team in maintaining accurate recording of complaint cause data and establish and maintain relationships with key stakeholders to foster successful root cause analysis and the delivery of agreed actions to ensure effective and positive change.
In this role, you will have the opportunity to gain recognised qualifications and professional memberships through full training and ongoing development. Our modern, lifestyle and family-friendly employer values internal mobility and retention of our best talent. We offer exceptional personal development and career progression opportunities.
We are based in Milton Keynes and operate a hybrid working model once fully trained. The estimated salary for this position is between £35,000 and £39,000 per annum, depending on experience plus up to 6% discretionary bonus.
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