Housing Options Specialist

6 days ago


Bournemouth, Bournemouth, United Kingdom Service Care Solutions Ltd Full time
About the Role

Service Care Solutions Ltd is seeking a highly skilled and dedicated Housing Options Specialist to join our team. As a key member of our Housing Options team, you will play a vital role in improving the lives of residents by preventing homelessness and providing person-centred support.

Key Responsibilities
  • Provide Specialist Advice: Offer expert guidance on housing options and homeless prevention initiatives to clients and stakeholders.
  • Manage Caseload: Oversee a caseload of housing applications, conducting thorough legal assessments and making informed decisions on eligibility, housing need, and support.
  • Act as Housing Lead: Take the lead in cases involving domestic abuse, child protection, and adult safeguarding, ensuring the highest level of support and care for vulnerable clients.
  • Promote Homelessness Prevention: Collaborate with housing providers and stakeholders to develop and implement initiatives that prevent homelessness and promote sustainable housing solutions.
  • Maintain Accurate Records: Ensure accurate and up-to-date records are maintained, and reports are produced as necessary to support legal cases.
  • Respond to Emergency Situations: Participate in the Housing Options Duty Rota, responding to emergency situations and delivering excellent customer service through various communication channels.
Requirements
  • Qualifications: Level 4 Diploma in a related field or equivalent experience.
  • Experience: Significant experience providing customer service and professional advice in housing or a relevant sector.
  • Interpersonal Skills: Ability to work with vulnerable clients, including those affected by domestic abuse, mental health challenges, and substance misuse.
  • Negotiation Skills: Strong interpersonal and negotiation skills, with the ability to handle conflict and challenging behaviours.
  • Knowledge: Knowledge of housing and homelessness legislation, as well as homelessness prevention techniques.
  • Flexibility: Flexibility to participate in a 24-hour call-out rota.
  • Travel: Ability to travel across the local area.
  • DBS Check: Enhanced DBS check.
  • Commitment: Commitment to diversity, equality, and safeguarding.


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