Housing Options Specialist

2 months ago


Bournemouth, Bournemouth, United Kingdom Service Care Solutions Ltd Full time
About the Role

Service Care Solutions Ltd is seeking a highly skilled and dedicated Housing Options Specialist to join our team. As a key member of our Housing Options team, you will play a vital role in improving the lives of residents by preventing homelessness and providing person-centred support.

Key Responsibilities
  • Provide Specialist Advice: Offer expert guidance on housing options and homeless prevention initiatives to clients and stakeholders.
  • Manage Caseload: Oversee a portfolio of housing applications, conducting thorough assessments and making informed decisions on eligibility, housing need, and support.
  • Lead on Complex Cases: Act as the housing lead in cases involving domestic abuse, child protection, and adult safeguarding, ensuring the highest level of support and care.
  • Promote Homelessness Prevention: Collaborate with housing providers and stakeholders to develop and implement initiatives that prevent homelessness and promote sustainable housing solutions.
  • Record Keeping and Reporting: Maintain accurate and detailed records, produce comprehensive reports, and provide evidence for legal cases as required.
  • Emergency Response: Respond promptly to emergency situations and participate in the Housing Options Duty Rota, delivering exceptional customer service through various communication channels.
Requirements
  • Qualifications: Hold a Level 4 Diploma in a related field or equivalent experience.
  • Experience: Possess significant experience providing customer service and professional advice in housing or a relevant sector.
  • Interpersonal Skills: Demonstrate strong interpersonal and negotiation skills, with the ability to handle conflict and challenging behaviours.
  • Knowledge and Skills: Have a thorough understanding of housing and homelessness legislation, as well as homelessness prevention techniques.
  • Flexibility: Be willing to participate in a 24-hour call-out rota and travel across the local area.
  • Security Clearance: Hold an Enhanced DBS check.
  • Commitment to Diversity: Demonstrate a commitment to diversity, equality, and safeguarding.


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