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Housing Options Specialist

2 months ago

Bournemouth, Bournemouth, United Kingdom Service Care Solutions Full time
About the Role

We are seeking a highly skilled and dedicated Housing Options Specialist to join our team at Service Care Solutions. As a key member of our Housing Options team, you will play a vital role in preventing homelessness and providing person-centred support to residents.

Key Responsibilities
  • Provide specialist advice on housing options and homeless prevention initiatives.
  • Manage a caseload of housing applications, conducting legal assessments, and making key decisions on eligibility, housing need, and support.
  • Collaborate with multi-agency partners, leading case meetings for households with complex needs.
  • Act as the housing lead in cases involving domestic abuse, child protection, and adult safeguarding.
  • Promote initiatives to prevent homelessness by working with housing providers and stakeholders.
  • Maintain accurate records, produce reports, and provide evidence for legal cases when necessary.
  • Respond to emergency situations and participate in the Housing Options Duty Rota, delivering excellent customer service through various communication channels.
Requirements
  • Level 4 Diploma in a related field or equivalent experience.
  • Significant experience providing customer service and professional advice in housing or a relevant sector.
  • Ability to work with vulnerable clients, including those affected by domestic abuse, mental health challenges, and substance misuse.
  • Strong interpersonal and negotiation skills, with the ability to handle conflict and challenging behaviours.
  • Knowledge of housing and homelessness legislation, as well as homelessness prevention techniques.
  • Enthusiasm for working in a fast-paced, dynamic environment and a commitment to making a positive impact.
  • Flexibility to participate in a 24-hour call-out rota.
  • Ability to travel across the local area.
  • Enhanced DBS check.
  • Commitment to diversity, equality, and safeguarding.