Property Management Director

5 days ago

Warrington, Warrington, United Kingdom Leaders Romans Group Full time

Job Title: Head of Centre – Property Management

Location: Warrington

Brand: Leaders

Salary: up to £44,000 OTE

Hours: Monday to Thursday 9am to 6pm, Friday 9am to 5:30pm

About Leaders Romans Group:

Leaders Romans Group, a well-established and reputable property group across the UK, is committed to providing exceptional property services. With a history rooted in professionalism, client satisfaction, and expertise in the property market, the company has earned a commendable reputation.

Job Summary and Key Responsibilities:

Reporting to the Regional Manager/Director, Leaders Romans Group is seeking a new Head of Centre within Property Management to join our dedicated and dynamic team. To be successful in this position, you will need to be a current Senior Property Manager or Team Manager with experience in leading a team. You will oversee a team of Property Managers and Inventory Clerks, providing day-to-day support and ensuring the smooth running of the branch portfolio while working with the Regional team to support strategic objectives.

Key Responsibilities:

  • Providing support and guidance to a team of 6 in respect to the PM/PI function, their productivity, and output.
  • Conducting morning meetings.
  • Assisting with ongoing recruitment of PM/PI roles within the region.
  • Providing support and guidance with the implementation of new legislation.
  • Helping investigate customer complaints and proposing/undertaking appropriate responses.
  • Coordinating and, where possible, providing training.
  • Supporting the Property Management department through guidance and mentoring to achieve strategic objectives.
  • Supporting audits of property management departments in conjunction with branch audits.
  • Ensuring that property management best practices are shared.
  • Checking gas daily to ensure processes have been adhered to, having relevant conversations.
  • Monitoring teams' overdue workflows, having relevant conversations.
  • Monitoring the churn report and having relevant conversations.
  • Identifying possible opportunities to enhance the level of service provided to both internal and external customers. Discussing with RPM and assuming responsibility for implementation.
  • Working on group projects or initiatives along with the RPM to ensure successful implementation.
  • Direct line management responsibility in relation to Property Management Team Leaders.
  • Responsibility to enforce strategic objectives.
  • Conducting interviews.
  • Ensuring adequate cover in the department during holidays and days off.
  • Monitoring the workload of Team Leaders and Property Managers, being aware of any issues that may affect staff morale.
  • Being the point of contact for lettings/branch managers to resolve issues with the property management team.
  • Being a point of contact for out-of-hours emergencies and acting in accordance with best judgment.

Requirements:

  • Excellent communication, written and verbal.
  • Professional telephone manner.
  • Organizational skills, time management, and attention to detail.
  • Experience leading a team.
  • Proven history working within the property industry.
  • Up-to-date knowledge of legislation.
  • Full UK Driving License Required.

What We Can Offer:

  • Proven track record for career growth and advancement within the company.
  • Market-leading training and ongoing professional development.
  • Access to a diverse portfolio of properties.
  • Supportive and collaborative team environment.

Benefits:

  • Competitive base salary and additional incentives.
  • Quarterly and yearly awards including trips abroad.
  • Salary sacrifice pension scheme.
  • Generous holiday allowance, increasing by 1 day per year based on service.
  • Excellent parental leave and newly introduced fertility policy.
  • Staff discounts.

Leaders Romans Group is an equal opportunities employer and encourages candidates of all backgrounds to apply. We look forward to welcoming a dedicated individual to our team who shares our commitment to excellence in the Real Estate Industry.

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