Contact Centre Team Leadership Position

3 days ago


Warrington, United Kingdom Ernest Gordon Recruitment Limited Full time
As a Team Leader at our Contact Centre, you will be responsible for managing a team of Legal Collection Agents. Your primary goal will be to maximise collection opportunities while ensuring that all agents meet required KPIs and comply with all regulations.

Responsibilities: • Process payments and set up payment arrangements for customers who have received Debt Recovery Letters • Address customer inquiries and provide them with necessary information using client systems and available evidence • Ensure that all agents meet required compliance standards

Requirements: To be successful in this role, you will need to have a strong understanding of departmental processes and compliance requirements. You should also be able to work under pressure and with initiative. Local candidates near Warrington are preferred.

What We Offer: £30,000 + Company Benefits + 30 Days Holiday + Pension. The offered remuneration will be dependent on your experience, qualifications, and skill set.

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