Customer Service Representative

4 weeks ago


Cambridge, Cambridgeshire, United Kingdom Optical Express Group Full time

Job Title – Patient Advisor

Location: Cambridge

Salary: £26,000+ bonuses

At Optical Express, we strive to deliver exceptional patient care and outstanding clinical outcomes. Our team works together to achieve excellence, supporting each other and respecting our differences.

We focus on doing what is right for our patients, colleagues, local communities, and the planet. A career at Optical Express is fulfilling, fun, and rewarding.

Benefits:

  • An industry-leading salary plus excellent bonus potential
  • State-of-the-art, modern working environments
  • 29 days annual leave
  • Free Laser Eye Surgery and Intraocular Lens Surgery
  • Free eye tests
  • Discounted prescription eye wear and sunglasses
  • Generous Optical Express friends and family discount scheme
  • Ongoing training and development opportunities
  • Pension scheme

As a Patient Advisor, you will make our patients feel like a superstar from the moment they enter our clinics. Your day-to-day role will involve:

  • Building relationships with patients and ensuring regular communication prior to and following their treatment
  • Assisting in patient consultations/practice visits
  • Undertaking diagnostic scans on patients using state-of-the-art equipment as part of a full health check
  • Assisting patients to complete health & lifestyle questionnaires
  • Introducing patients to their optometrist
  • Scheduling treatment dates for vision correction surgery
  • Advising on traditional vision correction solutions, namely glasses and contact lenses
  • Discussing finance options
  • Accurately maintaining patient records

Requirements:

  • A passion for providing world-class customer service
  • Strong organisational skills
  • Clear and articulate communication with a diverse range of people
  • Motivated and driven to succeed

If you believe you have the right skills and attributes for this role, we would love to hear from you.



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