Head of Operations Director

1 week ago


Manchester, New Hampshire, United Kingdom Prospa Full time
Job Description

In this key leadership role, you will oversee the operational efficiency of our 4 core teams across Paid Social, Paid Search, Retention and Marketing. Your primary focus will be on driving performance and outputs to meet objectives, providing leadership in hiring, progression planning, and capacity management.

The ideal candidate will have a deep understanding of e-commerce brand landscapes and exceptional problem-solving abilities. You will work closely with clients and service teams to ensure client growth aligns with targets, driving agency retention. Additionally, you will manage internal KPI reporting and take ownership of external client reporting to ensure transparent and value-driven insights.

We are looking for an A-player who can drive growth across all aspects of the agency's operations. Reporting to our Managing Director, you will be given real responsibility from day one and involved in top-level client decisions.



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