Technical Services Operating Centre Director

23 hours ago


Manchester, United Kingdom Mitie Full time

Reporting into the Operational Development Director, as the Technical Services Operating Centre (TSOC) Director you will have the overall responsibility to lead the TSOC operation. You will have 4 heads of function reporting through to you that are responsible for the end to end workflow management process supporting the Technical Services business. This includes a Remote Monitoring Centre. You will have stakeholder management responsibility of operational Managing Directors and their senior team. Being familiar with technology advancements you will be able to lead a programme of trial areas to create more efficient ways of working.
Using your experience you will create a customer experience journey that maximises the teams we have and identifying what we need to provide service excellence.
You will define what service excellence is and promote this across the Technical Services business.

You will understand and managed an operating centre across various aspects of service delivery.



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