Communications Systems Director

1 month ago


Manchester, New Hampshire, United Kingdom bet365 Full time
Job Summary

We are seeking an experienced Unified Communications Team Leader to oversee the design, maintenance, and improvement of our Messaging and Collaboration Systems on-premise and in the cloud.

In this role, you will lead a team of technical engineers, manage multiple workloads, and ensure operational stability and service excellence.

Main Responsibilities
  • Accountable for all Unified Communication services, upgrades, changes, and service improvements.
  • Manage all changes to identify risk and operational impact.
  • Oversee a team of technical engineers to ensure timely completion of project work and tasks.
  • Maintain an up-to-date resource plan and schedule work accordingly.
  • Manage incidents, problems, and changes in line with our ITIL framework.
  • Ensure up-to-date documentation for Service Continuity, Incident Response Plans, and Technical Diagrams.
  • Conduct regular one-to-one meetings to ensure agreed processes are understood and followed.
  • Drive forward training requirements and create training plans.
Requirements
  • Extensive experience managing a technical team.
  • Experience and knowledge of Unified Communication technology.
  • Excellent communication and stakeholder management skills.
  • Self-motivation and the ability to prioritise proactively.
  • Excellent planning and resource planning skills.

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