Head of Operations

4 weeks ago


Manchester, United Kingdom CV-Library Full time

Head of Operations (RPO - Recruitment Process Outsource), Manchester Area, Up to £100,000 + 20% Bonus, Hybrid working i.e 2 days in the office, 3 working from home, fantastic company with immense track record of growth.

About the business:

Founded in February 2018, this RPO is a real business to watch as they are quickly becoming the leading recruitment outsourcing provider in the speciality market. This business partner closely with HR Directors, Hiring Managers, and Heads of Resourcing to deliver customized RPO and MSP solutions that empower their transformation journeys. With a mission to simplify and optimize hiring processes, they really pride themselves on helping their clients reach their full potential.

Overview of the Head of Operations

This newly created, standalone role is designed for a strategic thinker ready to lead, innovate, and transform. As the Head of Operations, you’ll be at the forefront of optimizing the business operations and performance. Reporting to the Group Director, you'll manage and grow a dedicated team, initially with six direct reports, with plans to expand.

You'll take a key role in implementing and refining the RPO and MSP solutions, supporting seamless transitions to Business-as-Usual (BAU), and driving service excellence for their internal clients, including Client Services and Direct Resourcing teams. Working collaboratively across departments, including Business Support Services and other Global Operations, you’ll enhance the operational processes to improve client outcomes.

In this role, you’ll also lead end-to-end investigations and analysis of people, systems, and processes, covering functions such as:

* Client Services (Account Management & Service Delivery)

* Compliance & Onboarding

* Contractor Payroll

* Data & Insights

* Legal & Invoicing

* Technology Services …and many more.

The Offering:

Joining this fast growing and hyper successful RPO means stepping into a growing business backed by a long-established parent company. This role places you in a pivotal position to elevate the business’s maturity, both internally and in client-facing initiatives. In return they will offer a competitive salary with bonuses, generous holidays, and a flexible, hybrid working arrangement.

Your Responsibilities Will Include:

* Lead Analysis & Project Management: Drive complex projects involving multiple stakeholders and systems, both internally and externally.

* Operational Excellence: Oversee Business Support Services and optimize operational service delivery for Client Services, Direct Delivery, and Clients.

* MI/BI Roadmap Development: Use existing resources and data to develop a high-impact MI/BI roadmap, establishing the business as a point of distinction in the industry.

* Documentation Standards: Set a high bar for documentation quality, ensuring all output is ‘exec-ready’ and professional.

* Process Improvement: Evaluate and implement changes across business processes, building collaborative relationships to ensure smooth execution and adoption.

* System Roadmap Ownership: Lead the development and budgeting for future system enhancements, ensuring sustainable growth.

* Commercial Oversight: Manage third-party provider relationships, overseeing contracts and commercial responsibilities.

What's in your DNA/Experience needed:

* Data & Systems Expertise: Proven experience in business process analysis and data management within an RPO/MSP setting.

* Strategic Planning: Ability to anticipate future needs while adapting to changing priorities.

* Solution-Oriented: Spot improvement opportunities and drive change with confidence.

* Effective Communication: Strong written and verbal skills to convey complex information simply and unite teams around shared goals.

* User-Centric Perspective: Self-motivated with a commitment to understanding the user experience.

* Team Leadership: Skilled at leading both direct and matrixed teams, knowing when to guide, direct, or recognize team contributions.

* Education & Experience: A bachelor’s degree with experience in an RPO/MSP environment is essential.

If you’re passionate about creating impactful change and driving operational excellence, this is the role for you

Apply now and be a part of this exciting journey



  • Manchester, United Kingdom Archie's Operations Full time

    About the RoleArchie's Operations is looking for an experienced Head of Kitchen Operations to join our management team.Responsibilities:Lead all aspects of the kitchen operation to deliver a high-quality menu and motivate staff to work to our high standards.Implement and monitor food safety and health and safety policies, and monitor and coach in-store...


  • Manchester, United Kingdom Meetings & Events Operations Full time

    **Join the UK’s most dynamic collection of hotels and restaurants** At Edwardian Hotels London, it’s the people who create unforgettable memories for our guests. We are always looking for hospitality professionals to join our family and bring new ideas to how we can provide the best possible experience. Professionals who understand and believe in our...


  • Manchester, United Kingdom The University of Manchester Full time

    The Head of Centre Operations will drive both operational leadership and delivery of the research strategy and portfolio of the MCRC. They will be responsible for the strategic management, research development, stakeholder management, business engagement and commercialisation activities in order to maximise the research opportunities and impact for the MCRC...

  • Head of Operations

    6 months ago


    Manchester, United Kingdom Care and Community ltd Full time

    Care & Community Ltd are currently recruiting a Head of Operations to cover our services supporting 16-18-year-old care leavers in embracing their independence and developing key life skills after leaving the care system in a supportive, nurturing environment. The Head of Operations will take a proactive leadership role to strengthen and enhance models of...

  • Executive Chef

    4 weeks ago


    Manchester, United Kingdom Archie's Operations Full time

    Regional Chef Opportunity at Archie's OperationsWe are seeking a highly skilled and experienced Regional Chef to join our team at Archie's Operations. As a Regional Chef, you will be responsible for driving food quality and company standards across all allocated sites.The successful candidate will report to the Operations Manager and will be influential in...

  • Head of Operations

    6 months ago


    Manchester, United Kingdom Rowan Recruitment Limited Full time

    Our client, an innovative and dynamic, manufacturing business is looking for a Head of Operations, who will report to the Managing Director and take responsibility for leading manufacturing and logistics. The business is people centric and committed to the highest standards of quality, service and support to its customers and is growing, with a turnover...

  • Executive Chef

    4 weeks ago


    Manchester, United Kingdom Archie's Operations Full time

    Regional Chef Role at Archie's OperationsWe are seeking a highly skilled and experienced Regional Chef to join our team at Archie's Operations. As a Regional Chef, you will be responsible for driving food quality and company standards across all allocated sites.Key Responsibilities:Work with the Operations Manager to achieve the 5 Archie's KPI's (Sales,...


  • Manchester, United Kingdom The University of Manchester Full time

    We wish to recruit an individual to provide proactive confidential, high level Executive Assistant, administrative and project support to the Vice Dean and Head of School (HoS) and Head of School Operations (HoSO), which includes acting as the primary point of contact for the school Office. They will additionally provide administrative support to the School...


  • Manchester, United Kingdom Fabulous Fan Fayre Full time

    **A LITTLE BIT ABOUT US** You may not have heard of us yet, but since 2013 we have been working alongside one of the Premier League’s most successful football clubs, serving up a truly unique food and drink experience to their loyal and passionate fanbase. **WHO WE ARE LOOKING FOR** − Is an inspirational leader, with a successful track record of...

  • Head of Operations

    2 days ago


    Manchester,, Greater Manchester, United Kingdom Westwood Recruitment Solutions Ltd Full time

    **Job Title:** Head of Operations **Location:** Manchester **Salary:** Up to £65,000 **About the Company** We are a fast-moving, innovative company with a diverse portfolio of operations. As we expand into a new chapter, we are launching a brand-new entity focused on coffee and daytime dining, with exciting new openings planned for 2025. This is a rare...


  • Manchester, United Kingdom AccessPay Full time

    The Head of Customer Operations is a senior role within the organization, reporting to the Director, Customer Success. - Our Customer Success (CS) team are responsible for the overall service we provide to our customers, whether this is the onboarding of new customers to the in-life servicing of existing customers, our aim is to build strong relationships...


  • Manchester, United Kingdom Head Resourcing Full time

    Data Engineering Team Lead at Head ResourcingLooking for a Senior Data Engineering Manager to deliver and ensure data quality, consistency, and reliability. You will lead a small team of engineers, working closely with other data engineers, the analytics team, architecture team, and stakeholders.Key Responsibilities:Development, operation, and maintenance of...

  • Head of Operations

    3 weeks ago


    Bolton, Greater Manchester, United Kingdom The People Pod Full time €60,000

    Head of Operations Join Our Client's Successful Team as the Head of Operations We believe that dining is not just about food; it's an experience that engages all the senses and creates lasting memories. Nestled in the heart of Greater Manchester, our client's restaurant is a beacon of culinary excellence, offering a blend of traditional charm...


  • Manchester, United Kingdom North West Ambulance Service NHS Trust Full time

    Job OverviewWe are seeking a highly skilled and experienced professional to lead our Special Operations team at North West Ambulance Service NHS Trust. As Head of Special Operations, you will be responsible for the leadership, management, development, and strategic direction of Special Operations.The successful candidate will have a strong understanding of...

  • Head of Operations

    2 hours ago


    Manchester, United Kingdom Westwood Recruitment Solutions Ltd Full time

    Job Description Job Title: Head of Operations Location: Manchester Salary: Up to £65,000 About the Company We are a fast-moving, innovative company with a diverse portfolio of operations. As we expand into a new chapter, we are launching a brand-new entity focused on coffee and daytime dining, with exciting new openings planned for 2025. This...


  • Manchester, United Kingdom The University of Manchester Full time

    The University of Manchester is seeking a dynamic and experienced Deputy Head of Building Surveying to support the Head of Building Surveying in overseeing projects, managing staff, and ensuring the highest standards of service delivery.Key ResponsibilitiesAssist the Head of Building Surveying in strategic planning and operational management.Lead and mentor...


  • Manchester, United Kingdom Clear IT Recruitment Full time

    We are seeking a dynamic leader to join our team as the Head of Conveyancing based in our Manchester offices on a Hybrid basis. If you have a passion for property law and a proven track record of leadership and management experience in a conveyancing or legal environment, this could be the role for you. As the Head of Conveyancing, you will be responsible...


  • Manchester, United Kingdom Teemz Ltd Full time

    Head of Operations SpecialistThis role is an opportunity to lead and innovate within a fast-growing business. As the Head of Operations Specialist, you will be responsible for optimizing the business operations and performance. You will take a key role in implementing and refining recruitment process outsourcing (RPO) and managed service provider (MSP)...


  • Manchester, United Kingdom Manchester Metropolitan University Full time

    **Head of Apprenticeship Operations** **Background to the role** At Manchester Metropolitan University, we are extremely proud to be a leading provider of Degree Apprenticeships. With more than 2,500 apprentices, and working with over 600 employer partners, we are rated an Ofsted ‘Outstanding' provider and have been voted the highest-rated university...


  • Manchester, New Hampshire, United Kingdom Head Resourcing Full time

    Job Title: Lead Data EngineerJob Summary:We are seeking a highly skilled Lead Data Engineer to join our team at Head Resourcing. As a Lead Data Engineer, you will be responsible for delivering and ensuring data quality, consistency, and reliability.Key Responsibilities:Develop, operate, and maintain data pipelines to extract, load, and transform data sources...