Customer Service Team Lead

3 weeks ago


Bristol, Bristol, United Kingdom DX Full time

Role Summary:

The Customer Service Team Lead will be responsible for managing the Customer Services team, ensuring that they consistently deliver excellent customer experiences. This role requires a deep understanding of customer expectations and a commitment to exceeding them through great teamwork and continuous improvement.

Key Responsibilities:

  • Communicate with customers at all levels, professionally and effectively, building close working relationships with key customers through service levels and site visits.
  • Develop an environment of continuous service improvement and learning, utilizing customer feedback to inform service improvements.
  • Liaise with Account Managers and General Managers to enhance overall customer service satisfaction.
  • Handle and resolve calls from Customer Service Advisors via internal teams and processes.
  • Model great service with a confident approach to communicating with customers and colleagues.

Additional Information:

This role is about effective communication, proactivity, and energy to deliver results. We are seeking individuals who possess the skills to make a positive difference to our customers and thrive in a fast-paced working environment.

Benefits:

  • Competitive Rates of Pay
  • Company Funded Health Cash Plan
  • Holidays: 25 days increasing with length of service + bank holidays
  • Long Service Recognition scheme
  • Enhanced Maternity & Paternity
  • Company Pension Scheme
  • Life Assurance
  • Employee Assistance programme including 24/7 Virtual GP
  • DX Discounts Portal
  • Excellent opportunities for career progression and more


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