Customer Service Team Leader
3 weeks ago
Role Summary:
The Customer Service Manager at DX will foster a culture of exceptional customer experiences. This role will inspire, motivate, and engage the Customer Service team to consistently deliver outstanding results. By understanding customer expectations and aspirations, we aim to exceed them through great teamwork and continuous improvement.
Key Responsibilities:
- Develop and maintain strong relationships with customers at all levels, communicating effectively and professionally.
- Cultivate an environment of continuous service improvement and learning, leveraging customer feedback to inform service enhancements.
- Liaise with Account Managers and General Managers to drive overall customer service satisfaction.
- Resolve customer inquiries and issues through internal teams and processes.
- Set a positive example for delivering excellent service, demonstrating confidence and professionalism in interactions with customers and colleagues.
What We Offer:
- Competitive Rates of Pay
- Company Funded Health Cash Plan
- Holidays: 25 days increasing with length of service + bank holidays
- Long Service Recognition scheme
- Enhanced Maternity & Paternity
- Company Pension Scheme
- Life Assurance
- Employee Assistance programme including 24/7 Virtual GP
- DX Discounts Portal
- Excellent opportunities for career progression
We're Looking For:
Candidates who possess the skills to make a positive impact on our customers and thrive in a fast-paced, dynamic work environment. We're excited to welcome individuals who share our passion for delivering exceptional customer experiences and are eager to grow with our company.
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