Customer Service Leader

4 weeks ago


Bristol, Bristol, United Kingdom Sainsbury's Full time
Job Summary
Are you passionate about delivering exceptional customer experiences and leading high-performing teams? As a Customer and Trading Manager at Sainsbury's, you will be responsible for driving sales growth, improving customer satisfaction, and developing your team's skills.

About the Role
As a Customer and Trading Manager, you will be the face of Sainsbury's in your store, responsible for creating a warm and welcoming environment for our customers. You will lead a team of colleagues, providing guidance, coaching, and feedback to ensure they have the skills and confidence to deliver outstanding customer service. You will also be responsible for managing store operations, including inventory management, stock control, and visual merchandising.

Key Responsibilities
• Develop and implement sales strategies to drive growth and improve customer satisfaction
• Lead and motivate a team of colleagues, providing coaching and feedback to ensure they have the skills and confidence to deliver outstanding customer service
• Manage store operations, including inventory management, stock control, and visual merchandising
• Collaborate with the Store Manager to achieve business objectives and improve store performance
• Develop and maintain relationships with customers, colleagues, and suppliers to build a positive and supportive store environment

What We Offer
As a Customer and Trading Manager at Sainsbury's, you will receive a competitive salary, plus a range of benefits, including:
• A 10% discount on all Sainsbury's, Argos, Tu, and Habitat products
• A generous holiday entitlement, including bank holidays
• A pension scheme, with a company match of up to 7%
• Access to a range of learning and development opportunities, including training programs and mentoring
• A Cycle to Work scheme, allowing you to hire a new bike and cycling equipment, whilst saving on tax and NI
• Special offers on gym memberships, restaurants, holidays, retail vouchers, and more

About Us
Sainsbury's is a leading UK retailer, committed to providing excellent customer service and creating a positive and supportive work environment. We pride ourselves on our diversity and inclusion, and are committed to creating a workplace where everyone feels valued and respected. If you are passionate about delivering exceptional customer experiences and leading high-performing teams, we would love to hear from you.

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