Customer Service Lead
1 week ago
Role Summary:
The Service Delivery Manager will efficiently and effectively manage the Customer Services team, motivating and engaging the team to deliver excellent customer experiences at every opportunity.
Key Responsibilities:
- Communicate with customers at all levels, appropriately and professionally; building close working relationships with key customers via service levels and site visits.
- Build an environment of continuous service improvement and learning through utilising the feedback of changing customer requirements and required service improvements.
- Liaise with Account Managers and General Manager's to improve overall customer service satisfaction.
- Handle and resolve calls from Customer Service Advisors via internal teams and processes.
- Be a role model for delivering great service with a confident approach to talking to customers and colleagues.
Additional Information:
This role is about communicating effectively, being proactive and having the energy to deliver excellent service. We would love to see applications from people who possess the skills to make a positive difference to our customers and enjoy a fun and fast-paced working environment.
Benefits:
- Competitive Rates of Pay
- Company Funded Health Cash Plan
- Holidays: 25 days increasing with length of service + bank holidays
- Long Service Recognition scheme
- Enhanced Maternity & Paternity
- Company Pension Scheme
- Life Assurance
- Employee Assistance programme including 24/7 Virtual GP
- DX Discounts Portal
- Excellent opportunities for career progression and more
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